Senior Talent Development Consultant

Western & Southern Financial Group•CINCINNATI, OH

1d•Onsite

About The Position

The Senior Talent Development Consultant works with the Talent Development team to develop, facilitate, and evaluate training programs for Home Office associates. The role covers needs assessment, program design and development, classroom training, and program evaluation and measurement. It also provides research, consulting, and training in areas such as products, customer service, communications, and basic management development. The consultant works with minimal supervision, makes decisions within an established scope, escalates issues when necessary, and regularly updates the manager. The role operates in an office setting and involves extended periods at a desk, using a computer or other standard office equipment, or attending meetings. It requires regular verbal communication, reading and interpreting paper and electronic documents, preparing written materials, applying logical reasoning, and continuous computer work involving the wrists, hands, and fingers. Extended hours may be required during peak workloads or special projects or events. Travel is not required.

Requirements

Bachelor's degree in training and development, human resources, psychology, or business.
Proven experience training both technical and soft skills in a corporate environment.
Exceptional platform and facilitation skills, including the ability to create a productive learning environment, address participant objections, and manage a classroom effectively.
Knowledge and experience in needs assessment, training program development and evaluation, adult-learning theory, and instructional design methods.
Ability to make sound decisions, identify and quantify problems, develop effective resolutions, and appropriately model organizational culture and norms.
Strong attention to detail, organization, and project management skills, including identifying stakeholders and developing and implementing plans.
Ability to organize and manage time and prioritize workload demands.
Excellent verbal and written communication skills, including the ability to communicate clearly and concisely with internal and external customers and strong listening skills.
Proficiency with Microsoft Office products.
Ability to meet the position's office-setting demands, including extended stationary work, regular verbal communication, visual document review, preparing written correspondence and reports, logical problem-solving, and continuous computer work involving the wrists, hands, and fingers.

Responsibilities

Identify training needs using input from appropriate organizational stakeholders and, when appropriate, perform specific jobs to understand performance standards, external customer requirements, and product or service fit.
Recommend training solutions for skill gaps that align with organizational strategy and available resources.
Design, develop, deliver, and evaluate training programs based on performance measures to enhance job performance and meet business objectives.
Oversee the use of appropriate instructional design methods, adult-learning theory, and media in corporate training programs.
Partner with other training functions to leverage training materials and subject matter expertise across Western & Southern Financial Group.
Promote alignment and consistent philosophies across management and professional development programs.
Design and write course documentation, including course manuals and leader guides, and ensure it is organized and consistently composed for delivery and use by Guilford trainers.
Deliver and facilitate training for associates at all levels, communicating learning objectives clearly and fostering a productive environment for exploration and discussion.
Assist with planning and implementing training programs and create support materials when needed for integration into associates' development plans.
Work with key stakeholders to identify measures of training success and evaluate short- and long-term program effectiveness.
Use participant data, management observation, and productivity and quality performance data to connect training with improved performance.
Perform other assigned duties and comply with all policies and standards.