Senior Systems Support Engineer

Nesco Resource•Pleasanton, CA

About The Position

The Senior Systems Support Engineer provides comprehensive hardware, software, and networking support across the Pleasanton and Santa Clara campuses, as well as remote external sites. The role focuses on networking support, including configuring, maintaining, and setting up firewalls, servers, and PC devices; managing IP addresses and folder shares on instruments and servers; and diagnosing network connectivity issues involving VLANs, switches, and servers in coordination with internal and external stakeholders. The engineer also supports instruments and systems by performing preventative maintenance, installation and operational qualifications (IOQs), hardware repairs, part replacements, and system software upgrades. The role requires accurate documentation of service activities in an electronic database, coordination of requests through ServiceNow, and communication of status updates to stakeholders. The employee participates in ongoing training with senior team members and subject matter experts to develop expertise with Roche instrumentation and eventually guide other team members. The position requires strict compliance with safety policies and applicable FDA and ISO regulations related to instrument support and qualification.

Requirements

Associate's or Bachelor's degree in a technical field, such as Electrical Engineering or IT Engineering.
At least 3 years of experience servicing medical or laboratory equipment with networking fundamentals, or equivalent.
Networking fundamentals.
Strict compliance with safety policies and applicable FDA and ISO regulations related to instrument support and qualification.

Responsibilities

Configure, maintain, and set up firewalls, servers, and PC devices.
Manage IP addresses and folder shares on instruments and servers.
Diagnose network connectivity issues involving VLANs, switches, and servers, working with internal and external stakeholders.
Perform preventative maintenance, installation and operational qualifications (IOQs), hardware repairs, part replacements, and system software upgrades.
Document service activities accurately in the electronic database.
Coordinate requests through ServiceNow and communicate status updates to stakeholders.
Participate in ongoing training with senior team members and subject matter experts to master Roche instrumentation.
Eventually guide other team members.
Comply with safety policies and applicable FDA and ISO regulations related to instrument support and qualification.