Senior Systems Support Engineer

TalentBurst•Pleasanton, CA

4d•Onsite

About The Position

The Senior Systems Support Engineer provides comprehensive hardware, software, and networking support for client instruments at the Pleasanton and Santa Clara campuses and remote external sites. The role focuses on configuring, maintaining, and setting up firewalls, servers, and PC devices; managing IP addresses and folder shares; and diagnosing network connectivity issues across VLANs, switches, and servers while coordinating with internal and external stakeholders. The engineer performs preventative maintenance, installations and operational qualifications (IOQs), hardware repairs, part replacements, and system software upgrades. The role also includes documenting service activities in an electronic database, coordinating requests through ServiceNow, and communicating status updates to stakeholders. The engineer participates in ongoing training with senior team members and subject matter experts to develop expertise in Roche instrumentation and eventually guide other team members. The position is a 12-month contractor role with possible extension, based onsite five days per week in Pleasanton, California. The interview process consists of a phone interview followed by an in-person interview. The role requires strict compliance with Roche safety policies and applicable FDA and ISO regulations related to instrument support and qualification.

Requirements

Associate's or Bachelor's degree in a technical field, such as Electrical Engineering or IT Engineering.
At least 3 years of experience servicing medical or laboratory equipment with networking fundamentals, or equivalent.

Responsibilities

Configure, maintain, and set up firewalls, servers, and PC devices.
Manage IP addresses and folder shares on instruments and servers.
Diagnose network connectivity issues involving VLANs, switches, and servers, working with internal and external stakeholders.
Perform preventative maintenance, installations, and operational qualifications (IOQs).
Repair hardware, replace parts, and upgrade system software.
Accurately document service activities in the electronic database.
Coordinate requests through ServiceNow and communicate status updates to stakeholders.
Participate in ongoing training on Roche instrumentation and eventually guide other team members.
Comply with Roche safety policies and applicable FDA and ISO regulations related to instrument support and qualification.