Senior Systems Engineer (Production Support)

Syms Strategic Group, LLC (SSG)•Atlanta, GA

3d•$85,389 - $116,975•Remote

About The Position

Syms Strategic Group (SSG) is hiring a Senior Systems Engineer for production support of Veterans Affairs (VA) systems. This is a 100% U.S.-based remote, full-time W-2 position requiring U.S. citizenship and a Public Trust (MBI) clearance or eligibility to obtain one. Applicants from California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington will not be considered. Salary range: $85,389–$116,975. The role provides day-to-day operational support for complex application cloud systems, including troubleshooting production issues, restoring system operations, maintaining computing infrastructure, and supporting users. The engineer works directly with customers, communicates incident status to users and senior management, and collaborates with development, operations, and security teams. Responsibilities also include system documentation, inventory management, security-policy compliance, and continuous improvement. The position requires at least eight years of experience in systems engineering or a related field, particularly in production environments, and at least three years of experience with SQL queries and monitoring. A bachelor's degree in Computer Science, Information Technology, Systems Engineering, or a related field is required. Candidates must be willing to provide production support on call as required. Applicants selected will be subject to a government security investigation and may undergo background checks, drug testing, and verification of employment and education.

Requirements

At least 8 years of experience in systems engineering or a related field, particularly in production environments.
At least 3 years of experience with SQL queries and monitoring.
Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.
Experience with AWS and/or Azure Cloud, particularly S3, Step Functions, batch jobs, and CloudWatch.
Proven experience managing and maintaining large-scale production systems.
Strong proficiency in Linux/Unix and Windows operating systems.
Experience with system administration tasks, including user management, permissions, and system monitoring.
Proficiency in Python, Bash, or PowerShell for automation and configuration management.
Experience with automation tools such as Ansible, Puppet, Chef, or SaltStack.
Knowledge of cloud-native technologies and infrastructure-as-code tools such as Cloud Formation.
Experience with monitoring tools such as DynaTrace, Science Logic, and CloudWatch.
Ability to troubleshoot and optimize system performance and reliability.
Understanding of network protocols, firewall configurations, and VPN setup.
Experience with network monitoring and diagnostic tools.
Experience applying secure practices to production systems, implementing security measures, conducting audits, and ensuring compliance with industry standards.
Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS.
Knowledge of database performance tuning and backup/recovery processes.
Knowledge of CI/CD pipelines.
Familiarity with Git and CI/CD tools such as GitHub Actions, AWS CodeBuild, and CodeDeploy.
Strong analytical and problem-solving skills, including troubleshooting complex system issues.
Excellent communication and interpersonal skills and ability to work effectively in cross-functional teams.
Ability to prioritize tasks, manage time, and meet deadlines in a high-pressure environment.
Strong attention to detail to help ensure system stability and data integrity.
Ability to adapt quickly to new technologies and processes.
Willingness to be on call for production system support as required.
Strong documentation skills for system configurations, processes, and procedures.
Ability to contribute to multiple projects and deliver timely, quality results.
Ability to collaborate with development, operations, and security teams.
U.S. citizenship is required.
Must possess or qualify for a Public Trust (MBI).

Nice To Haves

Experience with Electronic Data Interchange X.12 medical claims, including formats such as 837, 834, and 277.
Advanced relevant certifications, such as Red Hat Certified Engineer, Microsoft Certified Systems Engineer, or AWS Certified Solutions Architect.

Responsibilities

Perform high-level, day-to-day operational support of complex application cloud systems.
Develop solutions to routine technical problems and analyze situations using established practices and procedures.
Detect, isolate, document, report, and resolve system outages or operational problems, including collecting diagnostic data, restoring systems, and developing workarounds.
Document problems accurately in logging and discrepancy-reporting tools.
Work directly with customers in day-to-day activities.
Respond to user calls about hardware and software problems, resolve issues, or ensure they are escalated when necessary.
Communicate the status of key problems to users and senior management.
Perform maintenance and installation of computing infrastructure.
Implement continuous improvement using IT systems or procedures.
Maintain an inventory of system assets.
Ensure compliance with VA standards and security policies.
Provide documentation and training, and perform additional duties as assigned.
Support production systems on call as required.
Collaborate with development, operations, and security teams to support production operations.