Senior Systems Engineer (Production Support)

Syms Strategic Group, LLC (SSG)•Raleigh, NC

3d•$85,389 - $116,975•Remote

About The Position

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer to provide production support for complex application cloud systems supporting the Department of Veterans Affairs. This is a 100% U.S.-based remote W-2 position; applicants from California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington will not be considered. U.S. citizenship is required, and candidates must possess or qualify for a Public Trust (MBI). Selected applicants will be subject to a government security investigation and other background checks. The salary range is $85,389–$116,975. The role provides high-level day-to-day operational support, detects and resolves outages and system problems, responds to user requests, maintains computing infrastructure and system inventories, and ensures compliance with VA standards and security policies. The engineer works directly with customers and communicates system and problem status to users and senior management. The position also involves documentation, training, continuous improvement, and collaboration with development, operations, and security teams. On-call production support may be required. The position requires a bachelor's degree in Computer Science, Information Technology, Systems Engineering, or a related field; at least 8 years of systems engineering or related experience, particularly in production environments; and at least 3 years of SQL query and monitoring experience. Desired qualifications include experience with Electronic Data Interchange X.12 medical claims and advanced certifications such as Red Hat Certified Engineer, Microsoft Certified Systems Engineer, or AWS Certified Solutions Architect. No professional certifications are required.

Requirements

Bachelor's degree in Computer Science, Information Technology, Systems Engineering, or a related field.
At least 8 years of experience in systems engineering or a related field, particularly in production environments.
At least 3 years of experience with SQL query and monitoring.
Experience with AWS and/or Azure Cloud, including S3, Step Functions, Batch Jobs, and CloudWatch.
Proven experience managing and maintaining large-scale production systems.
Strong proficiency in Linux/Unix and Windows operating systems.
Experience with system administration tasks, including user management, permissions, and system monitoring.
Proficiency with scripting languages such as Python, Bash, or PowerShell for automation and configuration management.
Experience with automation tools such as Ansible, Puppet, Chef, or SaltStack.
Knowledge of cloud-native technologies and infrastructure-as-code tools such as CloudFormation.
Experience with monitoring tools such as DynaTrace, ScienceLogic, and CloudWatch.
Ability to troubleshoot and optimize system performance and reliability.
Understanding of network protocols, firewall configurations, and VPN setup.
Experience with network monitoring and diagnostic tools.
Experience applying secure practices to production systems, implementing security measures, conducting audits, and ensuring compliance with industry standards.
Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDBMS/RDS.
Knowledge of database performance tuning and backup and recovery processes.
Knowledge of CI/CD pipelines.
Familiarity with version control systems such as Git and CI/CD tools such as GitHub Actions, AWS CodeBuild, and CodeDeploy.
Strong analytical and problem-solving skills to troubleshoot complex system issues.
Excellent communication and interpersonal skills and ability to work effectively in cross-functional teams.
Ability to prioritize tasks, manage time, and meet deadlines in a high-pressure environment.
Strong attention to detail to ensure system stability and data integrity.
Ability to adapt quickly to new technologies and processes.
Strong documentation skills for maintaining system configurations, processes, and procedures.
Ability to manage and contribute to multiple projects while ensuring timely completion and quality results.
U.S. citizenship is required for this opportunity.
Must possess or qualify for a Public Trust (MBI).

Nice To Haves

Experience with Electronic Data Interchange X.12 medical claims, including X.12 claims such as 837, 834, and 277.
Advanced certifications in relevant areas, such as Red Hat Certified Engineer, Microsoft Certified Systems Engineer, or AWS Certified Solutions Architect.

Responsibilities

Perform high-level, day-to-day operational support of complex application cloud systems.
Develop solutions to routine technical problems of limited scope and analyze situations or data using standard practices and procedures.
Detect, isolate, document, report, and resolve system outages or operational problems, including collecting diagnostic data, restoring operations, and developing workarounds.
Accurately document problems in logging and discrepancy-reporting tools.
Work directly with the customer in day-to-day activities.
Respond to user calls about hardware and software problems, resolving issues or ensuring they are escalated when required.
Communicate the status of key problems to users and senior management.
Perform maintenance and installation of computing infrastructure.
Implement continuous improvement through IT systems or procedures.
Maintain an inventory of system assets.
Ensure compliance with VA standards and security policies.
Provide documentation and training, and perform additional duties as assigned.
Provide on-call production system support as required.
Collaborate with development, operations, and security teams to support seamless production operations.