Senior IT Systems & Support Engineer

Halcyon Financial Technology • San Francisco, CA

7d • $100,000 - $130,000 • Hybrid

About The Position

We are hiring a full-time Senior IT Systems & Support Engineer in the Bay Area, with a focus on the Palo Alto area. This hybrid role supports multiple clients both onsite and remotely. The position requires handling a wide range of problems with expertise and exceptional judgment while working with end users at the highest levels of their organizations. The engineer provides high-touch, personalized technical support and proactive solutions to ensure a seamless client experience.

Responsibilities

• Administer Microsoft 365 and Google Workspace, including users, licenses, policies, and third-party SaaS integrations.
• Resolve complex email, collaboration, and file-sharing issues, using service health and audit data to identify problems proactively.
• Manage identity and access across cloud platforms, including single sign-on, MFA, conditional access, and least-privilege role-based access.
• Manage secure onboarding, role changes, and offboarding, and troubleshoot authentication, federation, and application access issues.
• Build automation to eliminate repetitive provisioning, reporting, and administrative work.
• Use approved AI tools to accelerate troubleshooting and documentation, and help shape governance for their use.
• Manage cloud-native endpoints from enrollment through retirement.
• Deploy applications, configuration and compliance policies, security baselines, and encryption through Intune.
• Maintain security controls across cloud, email, endpoints, and SaaS, including data loss prevention, retention, and alerting.
• Investigate alerts and incidents, drive remediation, and support vulnerability management, hardening, and audits.
• Support third-party risk management, cybersecurity policy management, business continuity, and governance.
• Support networking for a distributed, cloud-first workforce, including DNS, DHCP, VPN, Wi-Fi, firewalls, and secure remote access.
• Diagnose connectivity and performance issues between users, devices, and cloud services, and maintain firewall policies and segmentation.
• Lead incident response and root cause analysis for major outages and recurring issues.
• Plan and deliver changes, upgrades, and migrations end to end, supported by clear runbooks and documentation.

Benefits

• $100,000–$130,000 annual compensation plus a targeted 30% bonus paid quarterly
• Medical, dental, and vision benefits
• HSA and Dependent Care FSA
• Travel and commuter reimbursement
• Four weeks of PTO and 10 paid holidays
• Paid certifications and exam fees
• Cell phone and internet stipend
• Quarterly donations to a tech-focused charity
• Monthly regional team events
• Annual all-expenses-paid, company-wide Holiday Weekend offsite

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed