Senior IT Systems Engineer
About The Position
The Senior IT Systems Engineer will increase automation across Ditto’s IT operations by building infrastructure as code and monitoring and managing core IT services. Approximately 30% of the role will initially involve help desk support, with the goal of automating that work and enabling Ditto’s technically sophisticated workforce to self-serve through better systems. This is a remote position limited to the Atlanta area. The engineer will be expected to visit the office for special projects or troubleshooting, but is not expected to work from the office regularly. The role will partner with the security team and focus on converting service configuration management into infrastructure as code, implementing security controls, and documenting systems.
Requirements
- At least 6 years of relevant experience.
- U.S. citizenship and ability to obtain clearance.
- An eye for quality, correctness, scale, and consistency.
- Interest in the processes and procedures behind how work gets done, not only completing the work.
- Strong Terraform experience, including the ability to implement new workflows and train others.
- Experience with FleetDM and building policies and reports to detect and prevent issues.
- Experience supporting and troubleshooting macOS and Linux desktops.
- A history of defining and automating manual IT processes.
- Strong understanding of identity management, including SAML, OIDC, and SCIM.
Nice To Haves
- Experience administering Okta.
- Strong scripting skills in at least one common programming language, such as Python.
- Experience in government or defense under CMMC, FedRAMP, or similar regulatory environments.
- Datadog experience and ability to build dashboards and alerts.
- Experience managing AWS, GCP, or a similar cloud provider.
- Experience with Nix.
- Experience with Tracecat or an equivalent SOAR.
Responsibilities
- Convert configuration management for key services to infrastructure as code, accounting for business needs, processes, approvers, approval workflows, and technical controls.
- Lead an initial project to migrate a GitHub instance to Enterprise Managed Users with a Terraform-driven configuration workflow.
- Triage and prioritize automation projects using statistics gathered through the ITSM.
- Work with the security team to implement security controls, system hardening, and monitoring.
- Document system run books and inventory.
- Provide help desk support, with the goal of automating and reducing this work.
Benefits
- Competitive salaries and meaningful equity.
- U.S. health, dental, vision, life, and disability insurance.
- 401(k).
- Flexible spending accounts.
- Flexible time off.
- Atlanta office available for work or team meetups.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
