Senior Systems Analyst

Fidelity Investments•Durham, NC

8d•Onsite

About The Position

Fidelity’s Workplace Investing Systems group is seeking a Systems Analyst to support its outbound team. The role is based full-time in Durham, North Carolina, and works with the team to understand mainframe application components and deliver customer experience solutions. The analyst partners with teammates to accelerate value delivery, promote best practices, remove impediments, and support the team’s growth. The analyst will serve as a U.S. Mainframe Analyst and a key member of the Feedback Application in the Data Exchange Outbound space. Working within established processes and procedures, the role collaborates with partners who support existing applications and helps improve efficiency across them. The analyst facilitates requirements flow from business partners to technology teams, helps ensure the team builds appropriate software solutions, reduces requirements and design risks, and takes ownership of committed work. The position calls for strong systems analysis and communication skills, experience developing requirements and specifications for software systems, and mainframe development knowledge. The analyst is also expected to keep technical knowledge current, maintain team integrity, and flex work hours to accommodate U.S.- and India-based colleagues. Fidelity states that the role is based full-time onsite in Durham as part of its evolving onsite working model. Fidelity will not provide immigration sponsorship for this position.

Requirements

At least 3 years of professional experience as a Systems Analyst for software solutions.
Deep knowledge of scrum tools, including Jira.
Excellent systems analysis skills.
Demonstrable experience developing and authoring solution requirements, user stories, and specifications for moderate to complex software systems.
Experience in mainframe development using COBOL.
Knowledge of DB2, JCL, and VSAM.
Knowledge of SAS, Linux, and DB2 applications.
Experience working with APIs.
Knowledge of Python programming.
Ability to mentor and coach teams and individuals across contrasting functions, experiences, and geographies.
Ability to influence behavior without organizational hierarchy.
Strong analytical, problem-solving, and change-management skills.
Ability to brainstorm with teams on solutions to challenges and roadblocks.
Excellent communication and people-interaction skills.
Organized and disciplined approach with a continuous-improvement mentality.
Effective written and verbal communication, including tailoring content to the audience.
Ability to rapidly assimilate business processes, goals, and objectives and translate them into well-defined stories and requirements.
Flexibility to adjust work schedule to accommodate U.S.- and India-based teams and associates.
Knowledge of technical solutions and back-end systems.
Ability to work full-time onsite in Durham, North Carolina.

Nice To Haves

Exposure to distributed technologies such as Java and Angular.
Knowledge of SQL, File-AID, SPUFI, and Platinum.
Domain knowledge of Retirement Services.

Responsibilities

Support the Workplace Investing outbound team and work with the team to understand mainframe application components.
Collaborate with partners supporting existing applications and help improve efficiency across applications.
Ensure the technology team builds appropriate software solutions and components to improve customer experience.
Facilitate the flow of requirements from business partners to the technology team.
Develop and author solution requirements, user stories, and specifications for moderate to complex software systems.
Reduce requirements and design risk and the associated costs of rework and redesign.
Mentor and coach teams and individuals across functions, experience levels, and geographies.
Help teams apply best practices, address challenges and roadblocks, and remove impediments to successful progression.
Take ownership and accountability for identifying work and ensuring the team delivers committed work.
Maintain a high level of integrity in the team and keep technical knowledge up to date.
Adjust work schedule as needed to accommodate U.S.- and India-based teams and associates.