Senior Systems Administrator

Pretium Enterprise Services•Des Monies, IA

About The Position

The Senior Systems Administrator position delivers superior hardware and software support to the enterprise’s corporate office and the field office locations.  This position will assist the IT Infrastructure Manager in building a best in class technology support function within a fast growing organization.

Requirements

High School Diploma , some technical school or college preferred
5 or more experience in Systems Administration or equivalent education
Proven experience and attitude around providing outstanding customer service
Availability to work after-hours when necessary for applicable maintenance tasks.
Effectively present information to employees, customers and top management
Ability to work independently and efficiently to meet deadlines
Able to promptly answer support related email, phone calls and other electronic communications
Self-motivated, detail-oriented and organized
Experience with hardware and software issues
Proficient in Internet related applications such as E-Mail and Web Browsers
Microsoft Office 365 deployment experience and administration
Exchange Server and Exchange Online experience
Excellent communication (oral and written) and interpersonal skills
Knowledge of MS Word, MS Excel, MS Outlook, Adobe Acrobat, Anti-Virus software
Ability to learn and adopt new tools, techniques to increase (infrastructure and solutions) performance, automation and scalability
Knowledge and familiarity of Windows XP, Vista, and 7 operating systems
Knowledge on the configuration of Windows based PCs
Knowledge and familiarity with Apple systems for iPads
May require some travel to field office locations, estimated at 20%

Responsibilities

Works closely with the IT Infrastructure Manager to manage the day-to-day operations of the enterprise corporate and field office IT infrastructure by monitoring system performance, configuration, maintenance and repair.
Works with vendors to assist in all support activities
Provides coordination and hands-on turn up of new infrastructure (servers, network connectivity, wireless access points, and phone systems) at all field offices
Provides administrative functions on MS Exchange, including granting access to new users , removing users and troubleshooting access issues
Provides support for Exchange Server Migrations including Mailboxes, Public Folders, and User Profiles
Trains technical staff in how to use company approved software, hardware and manage the health of all on premise server room infrastructure.
Performs troubleshooting as .
Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
Ensures high availability and acceptable levels of performance of mission critical servers and equipment including corporate phone systems.
Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse
Monitors the team ticket queue and respond to Incident and Service Request tickets within SLA specific timeframe
Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications
Develops tools, procedures, and training sessions for operations, client support and systems development staff to assist with work
Stays current with technological developments in systems administration technology and recommends ways for the enterprise to take advantage of new technology
Provides high level technical support to employees, in corporate office as well as field office locations
Troubleshoots and determines service problems with web, email and other Internet applications
Ensure all new hires have the required access on their first day of employment
Manage users and resources in GAL/Employee Public Directory
Deploys, manages, and operates scalable, highly available , and fault tolerant systems on AWS
Support LANs, WANs, network segments, Internet, and intranet systems
Becomes intimately familiar with the architecture of our AWS based systems and be responsible for drilling down to code level and logs
Migrates an existing on-premises application to AWS
Selects the appropriate AWS service based on compute , data, or security requirements
Estimates AWS usage costs and identifying operational cost control mechanisms
Devises, develops, and champions cloud based best practices
Investigates, tests, and deploys new technologies where little documentation exists
Provides proactive support, monitoring, troubleshooting, diagnostics and problem resolution across cloud environments