Senior Systems Administrator

Aureon•West Des Moines, IA

14h•Hybrid

About The Position

This role involves providing comprehensive IT support and system administration within an MSP environment. The Senior Systems Administrator will be responsible for troubleshooting and maintaining server and network infrastructure, managing Microsoft 365 environments, supporting backup platforms, and providing both remote and onsite client support. The position requires strong technical skills, excellent communication, and the ability to adapt to new technologies.

Requirements

Minimum seven years of professional experience in a computer or systems related field.
Effective analytical and critical thinking skills.
Ability to organize and simplify technical information.
Exceptional time management and organizational skills.
Superior internal & external facing, written, and oral communication skills with both clients & colleagues.
Knowledge of a wide variety of hardware, software, and communication technologies.
Proficiency with Windows PCs, Mac’s, Microsoft Office, and Outlook.
Experience with Microsoft 365 Admin Center, Entra ID, Exchange Admin Center, Purview, and Security portals.
Experience with on-prem & and cloud-based backup solutions (Datto, Cohesity, and Cove).

Nice To Haves

Four or more minor certifications, or one major certification as identified by Aureon Technology technical certification list. Relevant certifications such as CompTIA A+, Network+, Security+.
MSP or multi-tenant support experience.
Bachelor’s Degree from accredited university in a related field or equivalent experience.
DNS, SSL/TLS Certificate Experience is a plus.
Familiarity with FortiGate network equipment preferred.

Responsibilities

Troubleshooting malfunctions of servers, network hardware and software applications to resolve operational issues and restore services.
Setup, configure, and troubleshoot complex server environments.
Maintaining multi-site network operations and software applications, operating systems, and regular maintenance with both private and public facilities.
Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors etc. to provide technical assistance and support.
Administration of systems and servers related to your position to ensure availability of services to authorized users.
Administer & maintain Microsoft 365 environments including Entra ID, Exchange Online, Security, Purview, Compliance, and Licensing control.
Manage and support backup platforms such as Datto, Cohesity, and Cove, including setup, monitoring, troubleshooting, and full platform ownership.
Adopting and learning new technologies to better support our MSP environment.
Provide remote and onsite support to clients, ensuring high satisfaction and clear communication.
Communicate directly with clients regarding support requests and informational inquiries.
Perform high level technology assessments.
Assume additional duties as defined by supervisor and executive management.
Create and maintain technical documentation for processes, configurations, and platform ownership.