Senior Systems Administrator
About The Position
SAIC has an immediate opening for a Senior Systems Administrator to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) - This critical position is located at MacDill AFB, FL. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide SOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to SOCOM, J64 VIPER, and ultimately the end-users who operate around the globe 24x7x365.
Requirements
- Provide Tier I–II technical support for the full lifecycle of VIP IT services, including devices, applications, connectivity, and user environments.
- Deliver remote technical support for VIP personnel during CONUS and OCONUS travel, including real-time troubleshooting of devices, connectivity, and access issues.
- Apply advanced multi-domain IT troubleshooting to diagnose and resolve complex hardware, software, mobility, network connectivity, and user experience issues.
- Configure, issue, secure, and maintain government mobile devices, including smartphones and tablets.
- Provision, configure, and support VIP travel laptops to enable secure remote access to enterprise and mission systems.
- Deploy and maintain portable connectivity solutions, including secure mobile routers, hotspots, and travel communications kits.
- Perform device imaging, configuration, patching, updates, and lifecycle management for endpoint and mobility equipment.
- Support secure email, collaboration platforms, remote access services, and enterprise mobility solutions.
- Provide functional support for Video Teleconferencing (VTC), including setup, testing, user assistance, and troubleshooting of audio, video, and connectivity issues.
- Coordinate with enterprise service providers, network operations, and cybersecurity teams for issues requiring escalation beyond Tier II.
- Ensure all equipment and configurations comply with DoD cybersecurity policies, DISA STIGs, and security requirements.
- Deliver rapid response, white-glove support for General/Flag Officers and senior executive staff in time-sensitive and mission-critical situations.
- Provide IT support for GO/FO customers at approved offsite conferences, command events, and on-base residence locations as required.
- Maintain asset accountability, configuration documentation, and operational readiness status for VIP IT equipment.
- Develop and maintain Standard Operating Procedures (SOPs) for VIP mobility, remote support, and operational processes.
- Support continuity of operations (COOP) and contingency IT requirements for VIP leadership.
Responsibilities
- Provide Tier I–II technical support for the full lifecycle of VIP IT services, including devices, applications, connectivity, and user environments.
- Deliver remote technical support for VIP personnel during CONUS and OCONUS travel, including real-time troubleshooting of devices, connectivity, and access issues.
- Apply advanced multi-domain IT troubleshooting to diagnose and resolve complex hardware, software, mobility, network connectivity, and user experience issues.
- Configure, issue, secure, and maintain government mobile devices, including smartphones and tablets.
- Provision, configure, and support VIP travel laptops to enable secure remote access to enterprise and mission systems.
- Deploy and maintain portable connectivity solutions, including secure mobile routers, hotspots, and travel communications kits.
- Perform device imaging, configuration, patching, updates, and lifecycle management for endpoint and mobility equipment.
- Support secure email, collaboration platforms, remote access services, and enterprise mobility solutions.
- Provide functional support for Video Teleconferencing (VTC), including setup, testing, user assistance, and troubleshooting of audio, video, and connectivity issues.
- Coordinate with enterprise service providers, network operations, and cybersecurity teams for issues requiring escalation beyond Tier II.
- Ensure all equipment and configurations comply with DoD cybersecurity policies, DISA STIGs, and security requirements.
- Deliver rapid response, white-glove support for General/Flag Officers and senior executive staff in time-sensitive and mission-critical situations.
- Provide IT support for GO/FO customers at approved offsite conferences, command events, and on-base residence locations as required.
- Maintain asset accountability, configuration documentation, and operational readiness status for VIP IT equipment.
- Develop and maintain Standard Operating Procedures (SOPs) for VIP mobility, remote support, and operational processes.
- Support continuity of operations (COOP) and contingency IT requirements for VIP leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
