Senior Systems Administrator
About The Position
The Senior Systems Administrator will be responsible for troubleshooting malfunctions of servers, network hardware, and software applications to resolve operational issues and restore services. This role involves setting up, configuring, and troubleshooting complex server environments, maintaining multi-site network operations, software applications, operating systems, and performing regular maintenance with both private and public facilities. The administrator will respond to inquiries from staff, administrators, service providers, site personnel, and outside vendors to provide technical assistance and support. Key responsibilities include administering Microsoft 365 environments (Entra ID, Exchange Online, Security, Purview, Compliance, and Licensing), managing and supporting backup platforms (Datto, Cohesity, Cove), adopting new technologies, providing remote and onsite client support, communicating directly with clients, performing high-level technology assessments, and creating/maintaining technical documentation.
Requirements
- Minimum seven years of professional experience in a computer or systems related field.
- Effective analytical and critical thinking skills.
- Ability to organize and simplify technical information.
- Exceptional time management and organizational skills.
- Superior internal & external facing, written, and oral communication skills with both clients & colleagues.
- Knowledge of a wide variety of hardware, software, and communication technologies.
- Proficiency with Windows PCs, Mac’s, Microsoft Office, and Outlook.
- Experience with Microsoft 365 Admin Center, Entra ID, Exchange Admin Center, Purview, and Security portals.
- Experience with on-prem & and cloud-based backup solutions (Datto, Cohesity, and Cove).
Nice To Haves
- Four or more minor certifications, or one major certification as identified by Aureon Technology technical certification list.
- Relevant certifications such as CompTIA A+, Network+, Security+.
- MSP or multi-tenant support experience.
- Bachelor’s Degree from accredited university in a related field or equivalent experience.
- DNS, SSL/TLS Certificate Experience is a plus.
- Familiarity with FortiGate network equipment preferred.
Responsibilities
- Troubleshoot malfunctions of servers, network hardware, and software applications to resolve operational issues and restore services.
- Set up, configure, and troubleshoot complex server environments.
- Maintain multi-site network operations and software applications, operating systems, and perform regular maintenance with both private and public facilities.
- Respond to inquiries from staff, administrators, service providers, site personnel, and outside vendors to provide technical assistance and support.
- Administer systems and servers related to your position to ensure availability of services to authorized users.
- Administer & maintain Microsoft 365 environments including Entra ID, Exchange Online, Security, Purview, Compliance, and Licensing control.
- Manage and support backup platforms such as Datto, Cohesity, and Cove, including setup, monitoring, troubleshooting, and full platform ownership.
- Adopt and learn new technologies to better support our MSP environment.
- Provide remote and onsite support to clients, ensuring high satisfaction and clear communication.
- Communicate directly with clients regarding support requests and informational inquiries.
- Perform high level technology assessments.
- Assume additional duties as defined by supervisor and executive management.
- Create and maintain technical documentation for processes, configurations, and platform ownership.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
