Senior Systems Administrator (College Support)
About The Position
Valiant Solutions is seeking a Senior Systems Administrator to support a program providing user-facing and data center services to an Intelligence Community customer. The team supports the design, engineering, procurement, implementation, operations, sustainment, and disposal of IT services across multiple networks, security domains, and worldwide locations. The role is located in Springfield, Virginia, and requires a TS/SCI clearance with the ability to obtain and maintain a CI polygraph. The Senior Systems Administrator serves as the client College liaison for events involving UDS IT equipment or technical support. The position combines advanced systems administration and troubleshooting with customer engagement, technical planning, end-user training, project leadership, and guidance of less-experienced personnel. After-hours support and weekend coverage may be required for missions, programs, and special projects. Valiant Solutions provides cybersecurity and IT services to federal civilian, defense, and national security customers. The company describes its work as spanning the cyber lifecycle across classified and unclassified environments and notes that its work is independently certified for quality and security, including CMMI, CMMC, and ISO certifications.
Requirements
- At least 8 years of experience.
- Bachelor's degree or an equivalent combination of years of experience and education.
- Security+ or CASP+ certification.
- ITIL v4 Foundations certification.
- TS/SCI clearance and ability to obtain and maintain a CI polygraph.
- Knowledge or experience in one or more of the following areas: thin-client environments using VDI technology; Windows 7, Windows 10, or Windows 11; Citrix, SMS, or SCCM; end-user hardware; desktop image management; home-directory and user-profile support; email support services; or software support services.
- Excellent troubleshooting capabilities.
- Strong verbal and written communication skills.
- Ability to consistently document completed work.
- Strong work ethic and attention to detail.
- Effective time-management skills and flexibility to meet changing job requirements.
- Ability to move and lift computers, printers, monitors, and other hardware.
- Team-oriented approach and willingness to share knowledge and learn from others.
Responsibilities
- Serve as the client College liaison for events involving UDS IT equipment or requiring UDS technical support.
- Facilitate meetings and engage with customers and senior leadership to address IT questions and concerns, coordinate customer requirements, classes, and events, and provide awareness of maintenance and technology refresh efforts affecting NGA College classrooms and spaces.
- Independently develop technical solutions involving software, hardware, system configurations, and architecture.
- Interpret and resolve moderately complex system-related matters and troubleshoot highly complex hardware and software issues.
- Perform advanced software installations and upgrades involving operating systems and layered software packages.
- Monitor and tune systems to achieve optimal performance.
- Guide less-experienced personnel on workstation and server data integrity and implement standard hardware and software solutions.
- Lead complex data and media recovery efforts, including scheduled system backups and database archive operations.
- Evaluate existing systems and develop long-term improvement strategies.
- Configure and maintain networked computer systems, including hardware, operating systems, software, and applications.
- Conduct advanced hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
- Maintain inventory records for UDS-deployed software and end-user devices.
- Use Cisco TMS to facilitate VTC calls.
- Communicate effectively with technical employees, nontechnical colleagues, customers, and senior leaders.
- Train end users on proper hardware and software use, including large-group training when necessary.
- Coach and review the work of less-experienced professionals.
- Serve as a team or task leader without direct personnel-management responsibilities.
- Establish operational plans and manage large projects with limited managerial oversight.
- Provide after-hours support and weekend coverage for missions, programs, and special projects when required.
Benefits
- Choice of medical plans, including an HSA option and PPO, with company contributions.
- Dental and vision coverage for employees and their families.
- Company-paid life, short-term disability, and long-term disability insurance.
- Optional supplemental life, accident, and critical illness coverage.
- 401(k) retirement plan with company match.
- Paid time off that grows with years of service and paid federal holidays.
- Paid certifications and professional development.
- Valiant University training portal.
- Flexible spending accounts.
- Wellness and fitness program.
- Referral bonuses.
- Rewards for earning industry certifications.
- Career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
