Senior Systems Administrator
About The Position
MetaMask is seeking a Senior Systems Administrator to support the TechOps team in maintaining the infrastructure used by its global workforce. The role spans cloud and SaaS environments and focuses on improving system reliability, security, and operational maturity. The administrator will work with significant autonomy, serve as a primary IT contact for employees, and support technical projects as the company scales. The position includes day-to-day employee support and administration as well as high-impact infrastructure initiatives. The successful candidate will help administer and improve cloud and hybrid systems, SaaS and mobile device management tools, security and access controls, incident response, automation, observability, documentation, and compliance support. The role is remote-first, with equipment procurement and shipping to remote employees across the EU. Applicants based in France, Italy, or Germany cannot be considered.
Requirements
- At least 5 years of experience in systems administration or infrastructure engineering roles.
- Strong working knowledge of cloud infrastructure environments.
- Experience administering enterprise SaaS platforms and MDM solutions, such as JumpCloud or Okta.
- Solid understanding of networking fundamentals, identity management, and access control.
- Ability to operate autonomously and make sound technical decisions under pressure.
- Clear communication skills, including the ability to explain technical complexity to non-technical stakeholders.
Nice To Haves
- Experience in a Web3, fintech, or high-growth technology environment.
- Exposure to security frameworks or compliance programmes such as SOC 2 or ISO 27001.
- Experience supporting globally distributed, fully remote teams.
- Experience with at least two major cloud providers, such as AWS, GCP, or Azure.
Responsibilities
- Manage support tickets and provide remote technical support.
- Provide hardware and software support, networking assistance, videoconferencing support, and general technical assistance.
- Complete onboarding and offboarding tasks for new hires and departing employees.
- Procure and ship equipment to remote employees across the EU.
- Execute large-scale technical projects and company-wide technology initiatives.
- Administer, maintain, and improve cloud infrastructure and services across environments, including Okta, Google Workspace, Slack, Zoom, and Atlassian.
- Manage and evolve hybrid systems and integrate them with cloud workloads.
- Administer and optimise SaaS and MDM tools supporting a globally distributed workforce.
- Lead incident response for critical systems, including root cause analysis and post-incident reviews.
- Build and maintain automation to reduce manual work and improve system observability.
- Define and enforce security and access-control policies across platforms.
- Partner with Security teams to support compliance requirements.
- Contribute to technical documentation and runbooks that improve operational standards.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
