Senior System Specialist

WEXWEXUS•Remote, OH

8d•$68,000 - $88,700

About The Position

The Senior System Specialist provides technical and configuration support for client benefit systems, serves as a subject matter expert on special projects, and promotes industry best practices. The role involves architecting solutions for complex client requirements; configuring client websites, benefit plans, enrollment rules, and data integrations; investigating system issues; and coordinating with internal teams and external partners to test and maintain data exchanges. The specialist also supports and develops other System Specialists, maintains client-specific documentation, trains client teams on new processes, and communicates with clients and management. The position requires strong communication, critical-thinking, customer-service, data-analysis, and prioritization skills. Work includes analyzing client requirements, working with relational databases and SQL, and using advanced Excel and Microsoft Office tools. A bachelor's degree in Computer Science, Information Systems, or a related field and 3–5 years of system configuration experience are specified.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field.
3–5 years of experience in system configuration.
Experience with Microsoft Office Suite, including advanced Excel skills and formulas such as VLOOKUPs.
Ability to gather and analyze complex data requirements and work with relational databases.
Ability to read and write advanced SQL.
Familiarity with key web technologies as used by WEX.
Strong verbal and written communication skills, including the ability to document instructions and processes for internal and external stakeholders.
Critical-thinking, strategic-planning, practical problem-solving, and creative problem-solving skills.
Ability to translate broad goals into action plans and timelines.
Strong customer-service orientation and ability to prioritize deliverables and meet deadlines.

Nice To Haves

Experience with AI tools such as Gemini, ChatGPT, or similar.

Responsibilities

Provide support and direction to System Specialists as needed.
Serve as a subject matter expert on special projects, including pilots of tools, processes, or product development.
Champion industry best practices and advise clients on how to leverage them.
Lead training and technical development of other System Specialists.
Architect system solutions for complex client requirements.
Debug complex system issues and configuration problems, including root-cause analysis.
Analyze and configure client websites, including benefit classes, plans, rates, and enrollment rules.
Analyze and configure Open Enrollment and Life Event benefit plan design changes according to client requirements, and ensure system readiness for employee enrollments.
Analyze and configure inbound HRIS import data-element mappings and rules.
Analyze and configure outbound payroll-file mappings and payroll schedules.
Coordinate integration and testing of standard and proprietary data import and export updates with the EDI team, insurance carriers, TPAs, and HRIS/payroll systems.
Perform data analysis and audits using data from various sources.
Maintain documentation of client-specific setups and processes.
Train and transition new processes to client teams.
Communicate and interface professionally and accurately with management and clients.
Integrate My Benefit Express™ with client systems, including data migration and system-compatibility assessment.
Continuously evolve integration strategy to improve efficiency.
Prioritize deliverables and meet deadlines.

Benefits

Health insurance
Dental insurance
Vision insurance
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement
Quarterly or annual bonus eligibility for non-sales roles, depending on role and applicable plan