Senior Surveillance Officer

Casino and•Kansas City, MO

About The Position

The Senior Surveillance Officer monitors casino and back-of-house activity to identify criminal activity and violations of Missouri Gaming Commission regulations or company policies and procedures. The role records and reports observations, maintains a daily surveillance log, protects confidential information, and helps ensure the safety and security of customers and team members. The officer assists with training Surveillance Operators and oversees surveillance activities when the Surveillance Supervisor is absent. The position requires familiarity with casino events, promotional activities, surveillance equipment, casino games, and internal controls. The officer must be able to work assigned shifts, including late nights, weekends, holidays, and overtime, and perform duties accurately in a fast-paced environment under frequent time pressures.

Requirements

High school diploma or GED is preferred.
One year of surveillance experience is preferred.
Must obtain a Missouri Gaming Commission occupational license.
Ability to write clear and concise reports using correct grammar and punctuation.
Ability to use a personal computer appropriately.
Knowledge of surveillance equipment, including CCTV cameras and monitors, an NVR system, alarm systems, listening devices, and CCTV-related computer systems.
Knowledge of casino games and internal controls.
Ability to work any assigned shift, including late nights, weekends, holidays, and overtime.
Ability to read, write, and understand simple instructions.
Ability to communicate appropriately with casino customers, departments, and fellow team members.
Ability to understand and adhere to Missouri Gaming Commission regulations and applicable federal, state, and local regulations.
Ability to accurately perform assigned duties in a high-volume, fast-paced environment under frequent time pressures.

Responsibilities

Maintain a pleasant, friendly, and welcoming attitude toward internal and external customers.
Plan, communicate, and implement procedures in accordance with the Surveillance Director.
Observe customer and team member activities in monitored areas, including the casino floor, cage, count room, restaurants, and back-of-house common areas.
Monitor for criminal activity and violations of Missouri Gaming Commission regulations or company policies and procedures.
Record activities appropriately and report observations to company and Missouri Gaming Commission officials.
Maintain an accurate daily surveillance activity log.
Maintain strict confidentiality of financial information, operating systems, company policies and procedures, market plans, and team member and patron information.
Assist in training Surveillance Operators on equipment and procedures.
Oversee Surveillance activities in the absence of the Surveillance Supervisor.
Maintain complete knowledge of casino events and promotional activities.
Keep the work area clean and orderly.
Help ensure the safety and security of customers and team members.
Comply with Bally’s Casino and departmental policies and procedures.
Perform other duties as assigned.