Senior Surveillance Officer

Bally's Chicago•Kansas City, MO

About The Position

The Senior Surveillance Officer observes customer and team member activities in monitored areas throughout the casino to identify criminal activity and violations of Missouri Gaming Commission regulations or company policies. The officer documents surveillance activity and reports observations to company and Missouri Gaming Commission officials while maintaining strict confidentiality regarding financial, operational, business, team member, and patron information. The position plans and implements procedures in accordance with the Surveillance Director, assists with training Surveillance Operators, and oversees surveillance activities when the Surveillance Supervisor is absent. It also requires maintaining knowledge of casino events and promotions, keeping the work area orderly, and supporting the safety and security of customers and team members. The role follows Bally’s Casino and departmental policies and procedures and may include other assigned duties.

Requirements

Must obtain a Missouri Gaming Commission occupational license.
Ability to write clear and concise reports using correct grammar and punctuation.
Ability to use a personal computer appropriately.
Knowledge of surveillance equipment, including CCTV cameras and monitors, NVR systems, alarm systems, listening devices, and CCTV-related computer systems.
Knowledge of casino games and internal controls.
Ability to work any assigned shift, including late nights, weekends, holidays, and overtime.
Ability to read, write, and understand simple instructions.
Ability to communicate appropriately with casino customers, casino departments, and fellow team members.
Ability to understand and adhere to Missouri Gaming Commission regulations and other applicable federal, state, and local regulations.
Ability to accurately perform assigned duties in a high-volume, fast-paced environment under frequent time pressures.
Ability to meet the described physical demands, including constantly watching multiple surveillance monitors; sitting; using hands to handle or feel objects, tools, or controls; reaching; stooping, kneeling, bending, or crouching; talking and hearing; and occasionally lifting or moving up to 10 pounds, standing, and walking.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

High school diploma or GED preferred.
One year of surveillance experience preferred.

Responsibilities

Maintain a pleasant, friendly, and welcoming attitude toward internal and external customers.
Plan, communicate, and implement procedures in accordance with the Surveillance Director.
Observe customer and team member activities in monitored areas, including the casino floor, cage, count room, restaurants, and back-of-house common areas.
Monitor for criminal activity and violations of Missouri Gaming Commission regulations or company policies and procedures.
Record activities and report observations to company and Missouri Gaming Commission officials.
Maintain an accurate daily log of surveillance activity.
Maintain strict confidentiality of financial information, operating systems, company policies and procedures, market plans, and team member and patron information.
Assist in training Surveillance Operators on equipment and procedures.
Oversee surveillance activities in the absence of the Surveillance Supervisor.
Maintain knowledge of casino events and promotional activities.
Keep the work area clean and orderly.
Help ensure the safety and security of customers and team members.
Comply with Bally’s Casino and departmental policies and procedures.
Perform other duties as assigned.