Senior Support Specialist - Dusk Hotel (Tuesday - Saturday, 7am-3:30pm )
About The Position
The Senior Support Specialist plays a leadership role in supporting the daily operations of The People Concern’s Inside Safe People Interim Housing programs. The role combines direct client services with mentoring and operational support for frontline Support Specialists. Working with Program Management, the Senior Support Specialist helps coordinate shift responsibilities, promote staff accountability, support crisis intervention, and ensure program procedures are implemented consistently. The position also supports frontline leadership, staff development, and continuity of operations across assigned shifts. The role is based at Dusk Hotel in Los Angeles and is 100% onsite. The schedule is Tuesday through Saturday, 7:00 a.m. to 3:30 p.m. It is a full-time, non-exempt, non-management position reporting to the Program Manager.
Requirements
- High school diploma or GED.
- At least one year of experience in related work.
- Effective customer service skills and ability to handle difficult situations.
- Ability to work independently and think critically.
- Ability to act professionally regardless of circumstances.
- Commitment to improving the community through empowerment and dignity.
- Familiarity with non-violent crisis intervention.
- Familiarity with issues faced by the population served.
- Ability to self-motivate and appropriately organize and motivate others.
- Computer literacy, including ability to use a computerized database system for information management.
- Ability to work as a team member.
- Ability to obtain and maintain Food Handlers, CPR, and First Aid certifications.
- Initiative toward continued professional development.
- Ability to bend, reach, stoop, and lift or move supplies weighing up to 25 pounds, with or without reasonable accommodation.
- Ability to walk, stand, and move throughout the facility for extended periods.
Nice To Haves
- Ability to communicate in a language other than English.
Responsibilities
- Identify operational challenges, staff support needs, and improvement opportunities, and communicate recommendations to Program Management.
- Coach, mentor, and provide constructive feedback to Support Specialists, escalating performance concerns to Program Management as appropriate.
- Help Program Management coordinate daily shift assignments, delegate responsibilities, and monitor task completion.
- Help facilitate shift huddles, communicate priorities, and support effective shift transitions.
- Support onboarding and training for new Support Specialists, including orientation to procedures, client engagement expectations, and daily responsibilities.
- Assist with maintaining program supplies, inventories, and other operational resources.
- Respond to clients’ immediate needs and concerns, connect them with program resources, and serve as the first point of contact for requests such as phone use, linens, and water.
- Monitor the floor and communal areas, patios, bathrooms, dorms, and showers; uphold program guidelines and help keep the site safe and well-maintained, including general cleaning duties.
- Remain visible on the floor, actively engage with and welcome clients, and conduct regular, thorough facility walk-throughs.
- Help create a supportive environment that promotes client progress toward stability.
- Review shift logs, incident reports, and other operational documentation for completeness, accuracy, and timely submission.
- Maintain accurate records and assist with data tracking, reporting, and administrative assignments as directed by Program Management.
- Help implement new operational procedures and communicate changes to frontline staff.
- Oversee maintenance of client cubicle and bed areas in a trauma-informed manner.
- Facilitate client engagement activities, such as groups or other activities.
- Attend relevant staff meetings, trainings, and retreats as scheduled.
- Maintain client confidentiality and comply with agency, state, and HIPAA requirements.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 403(b) retirement plan with matching
- Paid holidays
- Paid vacation days
- Paid sick days
- Employee Assistance Program (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic life and Accidental Death & Dismemberment (AD&D) insurance
- Voluntary short- and long-term disability
- Voluntary pet insurance
- Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
- The People Concern University and certificates
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
