Senior Support Specialist - Dusk Hotel (Tuesday - Saturday, 7am-3:30pm )

The People Concern•Los Angeles, CA

1d•Onsite

About The Position

The Senior Support Specialist plays a leadership role in the daily operations of Inside Safe People Interim Housing programs. The position provides direct client services while serving as a resource, mentor, and operational support to frontline Support Specialists. Working closely with Program Management, the Senior Support Specialist helps coordinate shift responsibilities, promote staff accountability, support crisis intervention, and ensure program policies and procedures are consistently implemented. The role is intended to strengthen frontline leadership, support professional development, and maintain continuity of program operations across assigned shifts. The position is based at Dusk Hotel, 7051 Sunset Blvd., Los Angeles, CA 90028, and is 100% onsite. The schedule is Tuesday through Saturday, 7:00 a.m. to 3:30 p.m. It is full-time, non-exempt, and non-management, and reports to the Program Manager. The work environment is a congregate residential setting. The role may involve exposure to individuals experiencing emotional distress or active substance use, as well as varying temperatures, outdoor weather, and noise. The employee must be able to walk, stand, and move throughout the facility for extended periods. The role may also require bending, reaching, stooping, and lifting or moving supplies weighing up to 25 pounds, with or without reasonable accommodation.

Requirements

High school diploma or GED.
At least one year of experience in related work.
Effective customer service skills and ability to handle difficult situations.
Ability to work independently and think critically.
Ability to act professionally regardless of circumstances.
Commitment to improving the community through empowerment and dignity.
Familiarity with non-violent crisis intervention.
Familiarity with issues faced by the population served.
Ability to self-motivate and appropriately organize and motivate others.
Computer literacy, including ability to use a computerized database system for information management.
Ability to work as a team member.
Ability to obtain and maintain Food Handlers, CPR, and First Aid certifications.
Ability to take initiative toward continued professional development.
Ability to walk, stand, and move throughout the facility for extended periods.
Ability to bend, reach, stoop, and lift or move supplies weighing up to 25 pounds, with or without reasonable accommodation.

Nice To Haves

Ability to communicate in a language other than English is strongly preferred.

Responsibilities

Identify operational challenges, staff support needs, and opportunities for improvement, and communicate recommendations to Program Management.
Coach, mentor, and provide constructive feedback to Support Specialists, escalating performance concerns to Program Management as appropriate.
Assist Program Management with coordinating daily shift assignments, delegating responsibilities, and monitoring task completion.
Help facilitate shift huddles, communicate priorities, and support effective transitions between shifts.
Support onboarding and training for newly hired Support Specialists, including orientation to program procedures, client engagement expectations, and daily responsibilities.
Assist with maintaining program supplies, inventories, and other operational resources.
Provide direct client support by responding to immediate needs, addressing concerns, and connecting individuals with appropriate program resources.
Serve as the first point of contact for immediate client needs and requests, such as phone use, linens, and water.
Review shift logs, incident reports, and other operational documentation for completeness, accuracy, and timely submission.
Maintain accurate records and assist with data tracking, reporting, and administrative assignments as directed by Program Management.
Assist with implementing operational procedures and communicating changes to frontline staff.
Monitor and oversee communal areas, patios, bathrooms, dorms, and showers; uphold program guidelines and help maintain a safe, well-kept site, including general cleaning duties.
Remain visible on the floor, actively engage and welcome clients, and conduct regular, thorough facility walk-throughs.
Create a supportive environment that helps clients progress toward stability.
Attend relevant staff meetings, trainings, and retreats as scheduled.
Oversee client cubicle and bed-area maintenance in a trauma-informed manner.
Facilitate client engagement activities, such as groups or other activities.
Maintain client confidentiality and follow agency, state, and HIPAA laws.
Perform other duties as assigned.