Senior Support Engineer

TKO • Los Angeles, CA

1d

About The Position

We are seeking a highly skilled Senior Engineer to provide end user and senior executive support. The ideal candidate will have extensive experience supporting high-volume environments through daily operational needs, meeting support, and new technology deployments. The Sr. Engineer will be supporting multiple offices in LA, including C-Suite and senior executive sites. This role requires a consummate professional who can prioritize tasks effectively, demonstrate and execute with urgency, work collaboratively within a team, and positively motivate those around them to do the same. The ability to explain technical concepts in non-technical terms to users at an executive level is essential, as is defining trends and taking proactive steps to resolve or escalate expediently for resolution .

Requirements

• College diploma or university degree, preferably in Computer Science and/or 4+ years of equivalent work experience
• Experience with Microsoft Windows and associated hardware
• Experience with macOS, iOS and Apple hardware
• Detailed knowledge of Microsoft Office Products and client applications
• Experience supporting iPhone/iPad devices with Mobile Device Management (Microsoft Intune etc.)
• Hands-on hardware and software troubleshooting experience
• Strong written and verbal communication and interpersonal skills
• Able to present technical ideas in professional and user-friendly language
• Able to effectively prioritize tasks in a high-pressure environment
• Strong customer service orientation and mindset
• Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals

Nice To Haves

• Experience with Cloud storage and collaboration applications (Google Workspace, Box, etc.) a plus
• Experience supporting Single Sign-On platforms and Two-Factor Authentication
• Experience with ServiceNow and/or another ticketing system
• Experience with Web Meetings and UCaaS (Zoom, Hangouts Meet, Microsoft Teams, etc.) a plus.
• Experience with Windows Intune and JAMF MDM for macOS management
• Certifications preferred : Q-SYS Video 101 Training, Q-SYS Control 101 Training, Q-SYS Design Level 1 Certification
• A+ and/or Network+ industry certification
• Microsoft Certification
• Okta Certification
• Apple Certification - ACMT or ACHC a plus

Responsibilities

• Provide expert IT support to end users, including senior executives, ensuring their technology needs are met promptly and efficiently
• Provide moderating and QA for executive meetings as needed
• Support the AV footprint, including troubleshooting/managing various meeting platforms and room improvements as needed
• Troubleshoot and resolve issues related to Windows and Mac hardware and operating systems
• Maintain a high level of professionalism and discretion when handling sensitive information
• Collaborate with other IT teams to ensure seamless IT operations
• Communicate technical concepts clearly and concisely to non-technical end users
• Demonstrate ability to execute projects and contribute positively to an organization
• Provide hands-on support for the Desktop Technology environment
• Participate in monitoring for and executing key process improvements
• Participate in moves, adds, and changes as they relate to the technology environment
• Occasional travel and occasional on-call escalation support
• Judge situational feedback (user frustration, systems urgency, etc.) and adjust approach accordingly

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level