Senior Technical Support Engineer

Semble

18h • $55,000 - $65,000 • Hybrid

About The Position

This role is for someone ready to own a function, set direction, and build something within a healthcare technology company. The IT Delivery & Security Services team is dedicated to building secure, intuitive systems that make self-service simple, automating routine work, streamlining complexity, and removing barriers. The company has rapidly adopted AI internally and looks for people excited to augment their work with it. This is a hybrid role within the UK, with occasional travel to the London office for hands-on support tasks.

Requirements

• Minimum of 5 years of IT experience, with at least 2-3 of those years in a role where you held significant ownership or led projects independently, rather than in a purely supportive capacity.
• Demonstrable experience owning and delivering an IT improvement roadmap, including at least one significant platform migration or infrastructure modernisation project end-to-end.
• Proven, deep experience with macOS fleet management at scale, including hands-on familiarity with Hexnode/Jamf Pro and open-source tooling such as Munki, Nudge, and Installomator.
• Strong experience with cloud-based platforms and SaaS administration (e.g. Microsoft 365, Okta).
• Familiarity with API integrations and how IT tooling connects across a modern SaaS stack.
• Experience working in a SaaS environment or a regulated industry, with a strong appreciation of the governance and compliance expectations that come with it.
• A track record of maintaining IT environments to a continuously high standard, with audit readiness as a default operating mode rather than a periodic event.
• A proactive, strategic mindset: you are comfortable setting direction, not just following it, and you measure your success by outcomes not activity.
• Solid understanding of security fundamentals and best practices, with the ability to implement them pragmatically in a fast-paced engineering environment.
• Genuine, hands-on AI experience: not curiosity, but practice. We will ask you to speak to specific tools or workflows you have built or implemented, and the impact they had.

Nice To Haves

• Experience evaluating or migrating between MDM platforms is strongly preferred.
• Experience evaluating and migrating between MDM or EDR platforms.
• Exposure to ISO 27001 or SOC 2 environments.
• Proficiency in the French language (nice-to-have, not mandatory).

Responsibilities

• Own the IT roadmap and drive delivery of key modernisation initiatives, including EDR replacement, MDM migration, BYOD improvements, and logging and reporting enhancements.
• Define and execute IT strategy in alignment with business goals, balancing developer experience with security and compliance requirements.
• Own the full lifecycle of IT platforms and services: procurement, implementation, maintenance, licensing, renewal, and retirement.
• Proactively identify opportunities to automate, simplify, and improve the IT experience for all staff, with a strong bias towards self-service; always asking how we remove the need for a ticket in the first place.
• Act as the primary decision-maker and escalation point for all IT matters, working collaboratively with the Head of InfoSec on security-adjacent decisions.
• Champion clarity and transparency in how IT requirements and processes are communicated across the business, making it easy for colleagues to work confidently and independently.
• Administer and continuously improve the IT stack, including MDM platforms (e.g. Jamf, Hexnode), macOS fleet management (Nudge, Munki, Installomator), and cloud services (e.g. Microsoft 365, Okta).
• Manage device configuration, deployment, patching, and asset lifecycle across a remote-first, macOS-centric organisation, maintaining a continuously healthy and compliant estate.
• Ensure IT systems are robust, well-documented, and built to scale without requiring a proportionally larger team.
• Evaluate and lead the transition to new platforms and tooling as the business evolves, including owning the end-to-end delivery of platform migrations.
• Own access management across internal systems, including provisioning, reviews, and access revocation.
• Lead the Joiner, Mover, Leaver (JML) lifecycle, ensuring seamless, secure onboarding and offboarding experiences.
• Drive improvements in identity governance, working closely with the InfoSec team where policies and tooling intersect.
• Ensure that every device, system, and process in the IT estate meets the required standard at all times, not just ahead of scheduled reviews.
• Own the continuous maintenance of accurate, audit-quality records: access logs, device inventory, patch status, provisioning documentation, and system configurations.
• Apply strong security best practices across all IT systems and processes, including endpoint health, logging, monitoring, and access controls.
• Act as a trusted partner to the Head of InfoSec on audit and compliance activities, ensuring evidence is always current, accurate, and accessible.
• Support Semble's Information Security Management System (ISMS), ensuring IT practices align with business KPIs and certification requirements.
• Contribute to a shared culture of security-by-default, keeping risk low and standards high without creating unnecessary friction for the engineering teams we support.
• Bring proven, practical experience of using AI tools in your day-to-day work and lead by example in identifying where automation can replace manual processes.
• Research, implement, and iterate on AI-assisted workflows across IT operations, from device management to service delivery.
• Be able to speak to specific AI tools or automation workflows you have built or implemented, with measurable impact on efficiency or operations.
• Stay close to developments in the AI tooling landscape and bring new ideas to the team.

Benefits

• The great feeling coming with knowing you do something that matters: shaping the future of healthcare!
• £55-65k package (based on your experience and the value you can bring)
• Autonomy and ownership – we’ll set the vision and share the context, then we trust you to run with things – that’s the reason we hire you!
• 36 days off: 25 holidays +bank holidays +3 extra days (birthday and ‘feel good’ days) - that we will expect you to actually take so you can recharge and rest.
• Private Health Insurance – covering physical and mental health, as well as dental and optical!
• Hybrid & flexible work environment – work from anywhere in the UK, with also some flexibility to work across Europe. You decide how much or how little you go to the office.
• Get the tech you need -You will get the latest MacBook (unless you prefer Windows) and take your pick across a wide range of equipment to set up your home office ergonomically.
• Work alongside an inspiring team – our two founders have started Semble after a successful startup exit, and your future colleagues are all knowledgeable and innovators in their field.
• Fantastic office space in Central London, right outside Monument - with a roof terrace, weekly animations, loads of natural light, and cute doggies!
• The usual free bits coming with nice offices (barista coffee, tea, fruits, happy hours and activities...).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed