Senior IT Support Engineer
Halcyon Financial Technology•New York, NY
•$80,000 - $120,000•Onsite
About The Position
We are hiring for a full-time Senior IT Support Engineer in the New York Metropolitan area. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.
Requirements
- 6+ years of recent end-user technical support experience, including providing support to executive-level users
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication
- Strong time management and ability to prioritize
- Ability to thrive in a fast-paced environment and work effectively under pressure
- Ability to be on-site daily (Monday-Friday)
- Available to be on call once per quarter for one week
Responsibilities
- Provide advanced technical support for Microsoft 365 services including: Exchange Online, SharePoint Online, Teams, OneDrive, and Intune
- Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment
- Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads
- Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools
- Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication
- Deploy and manage endpoint configurations and security baselines using Intune and Autopilot
- Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance
- Apply advanced AI-driven tools such as Claude, Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency
- Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules
- Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements
- Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms
Benefits
- $80,000 - $120,000 + Generous Quarterly Bonus
- Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA
- Travel/commuter reimbursement
- 4 weeks PTO and 10 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
