Senior IT Support Engineer | Montreal
About The Position
You'll be the IT backbone of nesto's Montreal office — the go-to engineer and the escalation point for a distributed IT team, and a key part of keeping one of Canada's fastest-growing fintech companies running at full speed. If you thrive in a fast-paced environment, love owning your domain, and want to work with a modern stack (M365, Intune, Jamf, NinjaOne, ServiceNow), this role is built for you. This is a primarily on-site role (4–5 days/week in our Montreal office). That's by design — you'll be the visible, trusted IT presence for hundreds of users, and your proximity is what makes the role work. Join nesto — proudly named Canadian Rocketship 2025 A Deloitte Fast 50 company evolving alongside Canada's top tech innovators and disrupting a 2.1 Trillion-dollar mortgage industry at light speed by building the mortgage ecosystem of the future. Why join us Hypergrowth: Deloitte Fast 50 — 3 years in a row Tech community credibility: TechTO Canadian Rocketship 2025 Industry leadership: CLA Lending Company of the Year — 4 consecutive years Talent magnet: CMP Top Mortgage Employer 2025 Trusted technology: powering major financial institutions across Canada An entrepreneurial culture built on trust, speed, uncomfortable ambition, being stronger together, and a relentless obsession with our clients. About nesto and nesto Cloud nesto is Canada's leading provider of mortgage technology and financing solutions, managing $73B+ CAD in residential and commercial mortgages, with 1,000+ team members across 12 offices nationwide. You will be working on Nesto Cloud, Canada's most advanced cloud platform, delivering end-to-end technology solutions for lenders in the digital age.
Requirements
- 5+ years of experience in IT support or IT operations
- Strong experience supporting Windows environments (Entra ID, Intune, Microsoft 365)
- Experience with MDM platforms (Intune, or similar) and device enrolment processes
- Experience managing Google Workspace or similar SaaS environments
- Solid understanding of user lifecycle management (onboarding, off-boarding, access changes)
- Strong troubleshooting skills across endpoints, applications, and connectivity
- Strong communication skills — able to work with both technical and non-technical users at all levels
- Bilingual fluency in English and French
Nice To Haves
- Experience supporting macOS environments and/or Jamf Pro
- Familiarity with RMM tools (NinjaOne or similar)
- Experience with ticketing systems (ServiceNow or similar)
- Understanding of ITIL-based support practices (ITIL certification is an asset)
Responsibilities
- Act as the primary IT contact for the Montreal office (on-site, 4–5 days/week)
- Provide Level 1 and Level 2 support for end users across all office locations remotely
- Serve as an escalation point for junior support team members
- Manage onboarding, off-boarding, and user access changes
- Build, deploy, and support Windows and macOS workstations
- Maintain and manage hardware inventory and asset tracking
- Accurately manage tickets and time tracking to meet service levels
- Troubleshoot and support SaaS applications and internal tools
- Support and maintain endpoint management platforms for Windows and macOS devices
- Assist in device lifecycle management, including provisioning, configuration, patching, and recovery
- Ensure endpoints remain secure, up to date, and compliant with company standards
- Coordinate with vendors and internal stakeholders to resolve issues
- Identify opportunities to improve support processes and user experience
- Assist in maintaining documentation and standard operating procedures
Benefits
- The A-Team: Work alongside high-performing talent in the industry.
- Accelerated growth: The slope of your learning curve here will be vertical. You will touch more production systems in one year than you would in five years at a bank.
- Best-in-class tools: Access to the resources and tech you need to execute without friction.
- Working framework: The environment that makes you productive and enables teamwork.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
