IT Support Engineer

EOS • Austin, TX

4d

About The Position

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. The IT Support Engineer will support, monitor, and maintain a wide array of AV conferencing and network solutions across a global customer base. This includes hands-on work with modern AV control systems, audio DSP platforms, and enterprise collaboration technologies. The role is an ideal opportunity to have a real impact on the continued growth of the business.

Requirements

• Experience in an IT Engineer/Technician role with exposure to AV environments.
• Hands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.).
• Ability to communicate clearly and effectively at all levels in the organisation and to different levels of technical ability.
• Proven ability to work and deliver effectively within defined measures of success.
• An analytical and pragmatic problem-solving focus.

Nice To Haves

• Degree in Information Technology, Audio Engineering, or related subject / equivalent experience.
• Recognised professional IT or AV qualifications (e.g., Crestron, Extron, Q-SYS, Biamp Tesira, Shure certifications).
• Helpdesk experience (Freshdesk, Service Now etc)
• Experience with the O365 suite of applications and tools.
• Experience of WAN technologies such as MPLS and site-to-site VPN.
• Experience of SD-WAN, internet breakout, and web-filtering technologies.
• Experience supporting enterprise AV ecosystems including video conferencing platforms, room scheduling systems, and networked AV devices.

Responsibilities

• Provide first-line contact to clients via phone, email, and remote VPN access.
• Diagnose, troubleshoot, and resolve technical issues in an accurate and timely manner, including hardware, software, network, and AV system faults.
• Support, configure, and maintain AV control systems including Crestron, Extron, and Q-SYS, ensuring stable operation of meeting room and conferencing environments.
• Configure, tune, and troubleshoot audio DSP platforms such as Biamp, Shure, Q-SYS, and other enterprise DSP solutions.
• Monitor and maintain customer endpoint estates, including AV endpoints, codecs, controllers, and network-connected devices.
• Maintain the current technology infrastructure to ensure that it is reliable, optimized, and fit for purpose.
• Maintain infrastructure resilience, backup, and recovery.
• Ensure the delivery of a high-quality, business-focused IT and AV support service in line with agreed SLAs.
• Ensure that the technology infrastructure is secure and remains so, working closely with US and other regional teams.
• Deliver on agreed IT strategy and contribute to the achievement of goals and objectives aligned with corporate plans.
• Identify and develop opportunities for continuous improvement across IT and AV environments.

Benefits

• We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree