Senior Application Support Engineer

DTCC • Tampa, FL

1d • $75,000 - $150,000 • Hybrid

About The Position

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

The Impact You Will Have in This Role
As a Senior Application Support Engineer, you will support critical risk management systems powering core processing across NSCC, FICC, and DTC. These platforms handle high-volume workflows such as margin calculations and intraday processing, where system stability and availability are business critical.

This role is production support-focused (not pure SRE), with an expectation to apply SRE principles to improve reliability, reduce incidents, and drive proactive operational improvements.

You will work across a broad technology stack (mainframe, distributed systems, cloud, databases, ETL) and partner closely with engineering, infrastructure, and business teams to ensure seamless production operations.

Requirements

• Bachelor’s degree preferred or equivalent practical experience
• 6-8 years of experience in application or production support environments
• Strong experience with Unix/Linux systems and production troubleshooting
• Hands-on experience with databases (Oracle, Snowflake, or similar) and SQL
• Exposure to ETL tools (Informatica, Talend, or similar)
• Experience with cloud platforms (AWS, Azure, OpenShift, or similar)
• Working knowledge of Java and/or Python (debugging and understanding code flows)
• Experience with monitoring, alerting, and incident management tools
• Familiarity with batch processing and scheduling systems
• Understanding of APIs, distributed systems, and application architecture
• Strong analytical and problem-solving skills across complex environments
• Ability to effectively communicate with both technical and business stakeholders

Nice To Haves

• Experience supporting financial services or risk platforms
• Exposure to mainframe environments
• Understanding of SRE or production engineering practices
• Experience supporting high-volume, large-scale platforms

Responsibilities

• Provide production/application support across mission-critical risk platforms
• Monitor systems, triage alerts, and resolve incidents end-to-end
• Perform root cause analysis (RCA) and drive permanent fixes
• Troubleshoot across UI, services, databases, and batch processing layers
• Support and monitor batch workflows (margin & intraday processing)
• Execute SQL queries for data analysis and issue resolution
• Drive incident, problem, and change management (ITIL processes)
• Participate in release, deployment, and operational readiness activities
• Maintain and enhance runbooks, knowledge articles, and documentation
• Identify recurring issues, stability gaps, and automation opportunities
• Collaborate with global teams and stakeholders for production stability
• Participate in on-call and weekend rotation support

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree