Application Support Engineer

Inn-Flow • Raleigh, NC

89d • Hybrid

About The Position

Inn-Flow is seeking an Application Support Engineer with strong SQL Server experience to provide Level 3 support for business-critical applications. The role focuses on advanced troubleshooting of production issues, analyzing and optimizing existing SQL objects, and ensuring system stability and performance. It is primarily backend-focused, with occasional direct customer interaction to support issue resolution.

The position follows a hybrid schedule, with in-office collaboration in the Raleigh office on Tuesdays and Thursdays and remote work on Mondays, Wednesdays, and Fridays.

Requirements

• At least 3 years of experience in application or production support, including Level 3 responsibilities.
• Strong hands-on experience with Microsoft SQL Server.
• Advanced SQL troubleshooting and performance tuning skills.
• Experience reviewing execution plans and optimizing existing database objects.
• Exposure to .NET and React applications, with the ability to read code, trace stack traces and logs, and isolate issues.
• Strong understanding of application architecture, data flows, and integrations.
• Proven ability to independently resolve complex technical issues.
• Strong analytical, communication, and problem-solving skills.

Nice To Haves

• Experience supporting enterprise or SaaS applications.
• Familiarity with Azure environments.
• Experience with New Relic or similar application performance monitoring tools.
• Experience using AI-assisted development tools such as Cursor, Claude, or GitHub Copilot.

Responsibilities

• Provide Level 3 application support for enterprise systems.
• Lead investigation and resolution of complex production issues.
• Analyze and optimize existing SQL queries, stored procedures, and indexes.
• Perform controlled data validation and corrections in SQL Server.
• Diagnose issues across the application stack, including SQL Server, .NET, and React.
• Monitor application and database performance and drive root cause analysis.
• Partner with development teams on defect resolution and long-term fixes.
• Occasionally engage with customers to clarify issues and communicate resolutions.
• Document root causes, permanent fixes, and support procedures.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Life insurance
• 401(k) with a generous employer match
• Flexible vacation and PTO
• Paid holidays plus a floating holiday
• Paid volunteer time
• Hybrid work schedule
• Employer-paid monthly parking
• Monthly team socials and regular celebrations
• Quarterly all-hands meetings
• A culture rooted in recognition, collaboration, and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed