Application Support Engineer
Inn-Flow•Raleigh, NC
•Hybrid
About The Position
We are seeking an Application Support Engineer with strong SQL Server experience to provide Level 3 support for business-critical applications. This role focuses on advanced troubleshooting of production issues, analyzing and optimizing existing SQL objects, and ensuring system stability and performance. The position is primarily backend-focused, with occasional direct interaction with customers to support issue resolution.
Requirements
- 3+ years of experience in application or production support, including Level 3 responsibilities
- Strong hands-on experience with Microsoft SQL Server
- Advanced SQL troubleshooting and performance tuning skills
- Experience reviewing execution plans and optimizing existing database objects
- Exposure to .NET and React applications, with the ability to read code, trace stack traces/logs, and isolate issues.
- Strong understanding of application architecture, data flows, and integrations
- Proven ability to independently resolve complex technical issues
- Strong analytical, communication, and problem-solving skills
Nice To Haves
- Experience supporting enterprise or SaaS applications
- Familiarity with Azure environments
- Experience with New Relic or similar application performance monitoring tools
- Experience using AI-assisted development tools such as Cursor, Claude, or GitHub Copilot
Responsibilities
- Provide Level 3 application support for enterprise systems
- Lead investigation and resolution of complex production issues
- Analyze and optimize existing SQL queries, stored procedures, and indexes
- Perform controlled data validation and corrections in SQL Server
- Diagnose issues across the full application stack — SQL Server, .NET, and React
- Monitor application and database performance and drive root cause analysis
- Partner with development teams on defect resolution and long-term fixes
- Occasionally engage with customers to clarify issues and communicate resolutions
- Document root causes, permanent fixes, and support procedures
Benefits
- Health, dental, and vision insurance
- Short-Term Disability & Life Insurance
- 401(k) with a generous employer match
- Flexible vacation and PTO
- Paid holidays plus a floating holiday
- Paid volunteer time
- Employer-paid monthly parking
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
