Senior Supervisor, Anton - 3rd Shift

1-800-Flowers Family of Brands•Medford, OR

10d

About The Position

The Senior Supervisor is the on-shift owner responsible for multiple operational areas or rooms. The role coordinates execution of the daily production plan across assigned areas, aligns labor and work sequencing, and ensures adherence to food safety, workplace safety, and quality standards. The Senior Supervisor directs incident escalation and resolution and coaches Supervisors, crew leaders, and team leaders to support performance and accountability. The position converts the daily plan into shift-level labor and line assignments, oversees cross-room rebalancing, leads start-of-shift and tier huddles, and monitors shift attainment. It directs recovery plans when performance slips, including resequencing and reallocating resources. The Senior Supervisor maintains accurate recordkeeping and timekeeping, completes performance reviews for direct reports, verifies training and certification records, and administers corrective actions and performance improvement actions in partnership with HR/ER. The role enforces safety, GMP, and allergen controls; verifies that holds, rejects, and line clearances are executed and documented correctly; and inspects materials, products, and equipment. It arranges repairs or escalates issues to Maintenance, confirms corrective-action effectiveness, and oversees incident investigations through root-cause and countermeasure closure. The Senior Supervisor coordinates interdepartmental work, addresses systemic constraints, and champions continuous improvement and waste reduction. The position recommends overtime changes, major plan changes, significant component substitutions, and staffing requisitions to the Department Manager or Lead Supervisor, and immediately escalates serious safety or food-safety risks, recurring out-of-spec issues, critical equipment or material failures, and staffing gaps that threaten shift attainment.

Requirements

High school diploma or equivalent required.
Demonstrated leadership ability, including providing constructive feedback and managing individual and team performance.
Strong written, verbal, and interpersonal communication skills.
Proficiency with computers and operational systems required.
Ability to lift, push, or pull up to 30 pounds.
Ability to work in a safety-sensitive role, including compliance with pre-employment and ongoing drug testing.
Commitment to honest, respectful communication and adherence to company attendance standards.
Flexibility to adapt to changing job assignments, schedules, and departmental needs.

Nice To Haves

Associate’s degree or relevant work experience preferred.
2–3 years of experience in a supervisory or leadership role preferred.

Responsibilities

Convert the daily production plan into shift-level labor and line assignments and sequencing across multiple rooms.
Approve cross-room labor rebalancing and resequencing to protect throughput and changeover timing.
Lead start-of-shift and tier huddles; communicate targets, risks, and countermeasures; verify area supervisors maintain hour-by-hour boards.
Monitor shift-level attainment and direct recovery plans, including resequencing and resource reallocation between rooms.
Coach and develop Supervisors, Crew Leads, and Team Leads, and verify training and certification matrices are current.
Deliver performance reviews (PDRs) and administer corrective actions and performance improvement actions (PIAs) in partnership with HR/ER; ensure documentation is accurate and confidential.
Enforce safety, GMP, and allergen controls, and ensure holds, rejects, and line clearances are executed and documented correctly.
Inspect materials, products, and equipment; arrange repairs or escalate issues to Maintenance; confirm corrective actions are effective.
Own the shift escalation chain: ensure incidents are contained, assign investigation ownership, and verify root causes and countermeasures are closed across the shift.
Coordinate interdepartmental work with supervisors and managers, remove systemic constraints, and champion continuous improvement and waste reduction.
Make shift-level decisions about cross-room labor alignment, resequencing, start-up and changeover priorities, and shift-wide recovery plans and hour-by-hour triage.
Direct and verify incident investigations, root causes, countermeasures, and quality/safety containment and release decisions in accordance with policy.
Recommend overtime adds or cuts, major plan changes, significant component substitutions, and staffing requisitions to the Department Manager or Lead Supervisor.
Immediately escalate serious safety incidents or food-safety risks, recurring out-of-spec issues, critical equipment or material failures, and staffing gaps that jeopardize shift attainment.