Senior Supervisor, Anton - 3rd Shift

1-800-FLOWERS.COM, INC.•Medford, OR

11d

About The Position

The Senior Supervisor is the on-shift owner responsible for multiple operational areas or rooms. The role coordinates execution of the daily production plan across assigned areas, aligns labor and work sequencing, and ensures compliance with food safety, workplace safety, and quality standards. The Senior Supervisor directs incident escalation and resolution and coaches Supervisors, Crew Leads, Team Leads, and crew to promote performance and accountability. The role also ensures accurate recordkeeping and timekeeping and completes performance reviews for direct reports, including Supervisors and assigned hourly staff. The position has authority to rebalance labor and resequence work across rooms to protect throughput and changeover timing, prioritize start-ups and changeovers, and direct shift-wide recovery plans. It verifies incident investigations, root causes, countermeasures, and quality and safety containment or release decisions in accordance with policy. The Senior Supervisor recommends overtime changes, major plan changes, significant component substitutions, and staffing requisitions to the Department Manager or Lead Supervisor, and immediately escalates serious safety or food safety risks, recurring out-of-spec issues, critical equipment or material failures, and staffing gaps that jeopardize shift attainment.

Requirements

High school diploma or equivalent required.
Demonstrated leadership ability, including providing constructive feedback and managing individual and team performance.
Strong written, verbal, and interpersonal communication skills.
Proficiency with computers and operational systems required.
Ability to lift, push, or pull up to 30 pounds.
Ability to work in a safety-sensitive role and comply with pre-employment and ongoing drug testing.
Commitment to honest, respectful communication and adherence to company attendance standards.

Nice To Haves

Associate’s degree or relevant work experience preferred.
2–3 years of experience in a supervisory or leadership role preferred.

Responsibilities

Convert the daily plan into shift-level labor and line assignments and sequencing across multiple rooms; approve cross-room rebalancing to protect throughput and changeover timing.
Lead start-of-shift and tier huddles; communicate targets, risks, and countermeasures; verify area supervisors maintain hour-by-hour boards.
Monitor shift-level attainment and direct recovery plans when performance slips, including resequencing and reallocating resources between rooms.
Coach and develop Supervisors, Crew Leads, and Team Leads; verify training and certification matrices are current.
Deliver PDRs and administer corrective actions and PIAs in partnership with HR/ER; ensure documentation is accurate and confidential.
Enforce safety, GMP, and allergen controls; ensure holds, rejects, and line clearance are executed and documented correctly.
Inspect materials, products, and equipment; arrange repairs or escalate issues to Maintenance; confirm corrective actions are effective.
Own the shift escalation chain: ensure area leaders immediately contain incidents, assign investigation ownership, and verify root causes and countermeasures are closed across the shift.
Confer with other supervisors and managers to coordinate inter-department work, remove systemic constraints, and champion continuous improvement and waste reduction.
Decide cross-room labor alignment and resequencing, prioritization of start-ups and changeovers, and shift-wide recovery plans and hour-by-hour triage.
Direct and verify incident investigations, timely closure of root causes and countermeasures, and quality and safety containment and release decisions per policy.
Recommend overtime adds or cuts, major plan changes, significant component substitutions, and staffing requisitions to the Department Manager or Lead Supervisor.
Immediately escalate serious safety incidents or food safety risks, recurring out-of-spec issues, critical equipment or material failures, and staffing gaps that jeopardize shift attainment.
Maintain accurate recordkeeping and timekeeping and complete performance reviews for direct reports.