Senior Supervisor, Field Engineering (Sacramento, CA or Oakland, CA)

L3Harris•Sacramento, CA

13d•Onsite

About The Position

L3Harris Technologies is hiring a Supervisor in its Field Services organization to support the Federal Aviation Administration (FAA). The role directly supervises six remote Field Technicians across Northern California and provides onsite support while interfacing with customers at the Northern California TRACON (NCT/TRACON) and the Oakland Air Traffic Control Center (ZOA/ARTCC). The position works closely with the Network Operations Command Center (NOCC), receiving dispatches and service requests in support of FAA programs. The supervisor provides technical and general guidance to team members responsible for implementing and maintaining services for large government networks and systems. The position also performs hands-on installation, repair, configuration, testing, and preventive maintenance of computers, network equipment, and telecommunications equipment. The role requires travel to remote sites, work outside scheduled hours for operational needs and emergencies, and the ability to lift items up to 32 pounds and use ladders or step stools to reach approximately 10 feet. The position is based in the Sacramento or Oakland, California area and follows a 5/8 schedule: eight hours per day, five days per week. The candidate must be able to obtain an FAA Public Trust security clearance and may be asked to obtain and maintain an active DOD Secret clearance.

Requirements

Bachelor’s degree and at least 2 years of prior relevant experience; or a graduate degree and 0–2 years of prior related experience; or, in lieu of a degree, at least 6 years of prior related experience.
Possess and maintain a valid driver’s license and satisfactory driving record as conditions of initial and continued employment.
Ability to obtain and maintain an FAA security clearance.
Ability to travel up to 100% at a time to remote sites or outside assigned regions.
Ability to work outside regularly scheduled hours and respond to after-hours emergency calls.
Ability to lift items up to 32 pounds and use ladders and step stools to reach approximately 10 feet.
May be asked to obtain and maintain an active DOD Secret clearance.

Nice To Haves

Experience with fiber, multiplexes, network topology, Frame Relay, Fractional T-1, SONET, ATM, private line, and voice and data applications.
Experience with cable connectors and replacement, including RJ-11, RJ-45, DB-25, V.35, and RS-449.
Experience with AC and DC power testing, including three-phase AC.
Experience operating 24VDC and 48VDC power supplies.
Experience with network and circuit testing, including T1 testing specifications, DS3 testing, digital testing (BERT), and analog VG testing within Bell Core standards.
Experience with Ameritech AM5XT, Sage 935, Digital O-scope, Halcyon 704A, Para-scope, or other T1/DS3 test sets.
CCNA, CCNP, A+, MCP or MCDST certification, or Dell desktop and laptop certification.
Experience with service dispatch centers.
Experience interfacing with customers.

Responsibilities

Provide general and technical training and guidance to team members responsible for implementing and maintaining program services for large government networks and systems.
Provide onsite training and support, and ensure team members follow and implement program and company policies, procedures, and protocols.
Allocate team resources effectively and efficiently to support operational needs.
Assist with objective setting, skill development, employee concern resolution, and team member performance reviews.
Obtain customer feedback and guide the team in providing timely, quality customer service.
Serve as an escalation point of contact for unresolved Help Desk or NOCC problems.
Install, repair, configure, and test personal computers, network equipment, and/or telecommunications equipment, and perform preventive maintenance.
Maintain records of repairs, downtime, changes, and updates.
Work outside regularly scheduled hours to meet operational needs and respond to after-hours emergency calls.
Travel to remote sites or outside assigned regions to support additional program or customer requests.
Supervise six remote Field Technicians across Northern California and provide onsite customer support at NCT/TRACON and ZOA/ARTCC.