Senior Supervisor, Field Engineering (Sacramento, CA or Oakland, CA)

L3Harris Technologies•Fremont, CA

13d•$76,500 - $1,141,500

About The Position

L3Harris Technologies is seeking a Supervisor for its Field Services organization supporting the Federal Aviation Administration (FAA). The role directly supervises five (6) remote Field Technicians across Northern California Airspace and provides onsite support while interfacing with customers at the Northern California TRACON (NCT/TRACON) and Oakland Air Traffic Control Center (ZOA/ARTCC). The position works closely with the Network Operations Command Center (NOCC), receiving dispatches and service requests supporting FAA programs.

Requirements

Bachelor’s degree and at least 2 years of relevant experience; or graduate degree and 0–2 years of related experience; or, in lieu of a degree, at least 6 years of related experience.
Possess and maintain a valid driver’s license and satisfactory driving record as a condition of initial and continued employment.
Ability to obtain and maintain an FAA security clearance.
Ability to lift items weighing up to 32 pounds and use ladders and step stools to reach heights of approximately 10 feet.

Nice To Haves

Experience with fiber, multiplexes, network topology, Frame Relay, Fractional T-1, SONET, ATM, private line, and voice and data applications.
Experience with cable connectors and replacement, including RJ-11, RJ-45, DB-25, V.35, and RS-449.
Experience with AC and DC power testing, including three-phase AC.
Experience operating 24VDC and 48VDC power supplies.
Experience with network and circuit testing using T1 testing specifications, DS3 testing, digital testing (BERT), and analog VG testing within Bell Core standards.
Experience with Ameritech AM5XT, Sage 935, digital oscilloscopes, Halcyon 704A, Para-scope, or other T1/DS3 test sets.
CCNA, CCNP, A+, MCP, or MCDST certification, or Dell desktop and laptop certification.
Experience with service dispatch centers.
Experience interfacing with customers.

Responsibilities

Provide general and technical training and guidance to team members responsible for implementing and maintaining services for large government networks and systems.
Provide onsite training and support, and ensure team members follow program and company policies, procedures, and protocols.
Allocate team resources effectively and efficiently to meet operational needs.
Assist with objective setting, skill development, employee concern resolution, and performance reviews for team members.
Obtain customer feedback, guide the team in delivering timely and quality service, and serve as an escalation point for unresolved Help Desk or NOCC problems.
Install, repair, configure, and test personal computers, network equipment, and/or telecommunications equipment; perform preventative maintenance and maintain records of repairs, downtime, changes, and updates.
Work outside regularly scheduled hours to meet operational needs and respond to after-hours emergency calls.
Travel to remote sites or outside assigned regions to support additional program or customer requests; travel may be up to 100% at a time.