Senior Supervisor, Field Engineering Design (Hybrid Schedule)

Eversource Energy•Norwalk, CT

4d•Hybrid

About The Position

This leadership role within the Distribution Engineering Team directs, coordinates, and supervises the daily activities of field engineering designers. Responsibilities include assigning and prioritizing work, addressing customer requests for new service and reliability improvements, and creating detailed construction designs for large distribution construction projects, State highway relocation work, third-party make-ready projects, and other special projects. The Senior Supervisor reviews and approves work for internal and external customer requests, maintenance, annual, and project work. This role is accountable for direct supervision, coaching, mentoring, safety leadership, and technical guidance to assigned staff to achieve high-quality, timely, and cost-effective solutions. The position ensures customers receive safe, reliable, competitively priced, and environmentally sound electric service. The Senior Supervisor is responsible for the design decisions of their team and will peer-check their work as appropriate. They will also participate in the project/budget review committee and meetings as required. Strong communication skills and a focus on customer satisfaction are essential. The role involves leading and/or participating in cross-functional teams addressing tri-state initiatives and technical process improvements. The role can be based in Newtown, Stamford, Norwalk, Torrington, or Waterbury, CT.

Requirements

Ability to effectively deal with people at all levels, both internal and external to the company.
Effective communication skills with strengths in employee relations focusing on a team environment.
Demonstrated through experience, very high standards of professional and technical competence, and to have a complete and thorough knowledge of technical skills.
Thorough knowledge of Eversource distribution standards, policies, regulations, engineering specifications, applicable codes, union contracts, Information and Requirements book, procedures and practices.
Provides supervision within the provisions of the agreement between the Company and the local bargaining unit(s).
Thorough knowledge of Company software and computer navigations skills.
Applies knowledge and skill to solve problems and respond promptly, appropriately and constructively to employees.
A thorough knowledge of Company organization, distribution standards, policies, practices and procedures is required.
Proficient in computer software skills, such as MS Word, Excel, Power Point.
A thorough knowledge of company software such as Maximo, Outage Management System (OMS), Outage Management Assessment (OMA), Workday, Workforce, Power Plan, Power Bi, Etc. is required.
Knowledge of the National Electrical Safety Code and National Electrical Code
Comprehensive knowledge of department programs, policies, procedures and business plans
Sound judgment, technical insight, and strong initiative to direct others on resolution of complex issues
Strong verbal and written communication and influencing skills
Customer driven.
Displays initiative.
Accepts responsibility.
Holds others accountable.
Participates in and facilitates team effectiveness.
Assumes the role of team leader.
Thinks and acts analytically.
Makes sound decisions to support the mission.
Bachelor's Degree or equivalent related technical experience required.
Minimum of 8 years of related technical experience is required.
Working knowledge of regulatory requirements and industry codes and standards related to the electric utility industry.
Valid driver’s license
Must be available to work emergency restoration assignment as required.
Must be available to travel between MA/CT/NH as necessary.
All applicants must be able to work five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Nice To Haves

A Bachelor’s Degree in engineering or engineering technology from a college or university accredited by ABET preferred
Previous experience in electric distribution is preferred.
Previous experience in a supervisory role is also preferred.
Demonstrated leadership skills by achieving positive results under non-ideal circumstances.
Knowledge of data analytics and AI related tools is preferred.

Responsibilities

Lead, direct and/or assist with organizing and prioritizing work group activities, assigning and/or scheduling work duties to meet required completion dates.
Work with other departments on cross-functional technical and business teams, working groups or committees to achieve goals and objectives of the department and company.
Responsible for successful completion of field engineering work (i.e., customer related work, maintenance work, and project work) including preparation of estimates, business policy applications, planning and design, customer contact, and allocation and control of resources.
Responsible for the development of cost-effective preliminary and detailed engineering designs and the preparation of work orders and estimates for distribution service/construction projects.
Responsible for coaching, directing and providing technical support related to service/project installations, system priorities, engineering guidelines and operating decisions during normal and emergency situations.
Responsible for designs that can be safely constructed and operated, for ensuring that safe and environmentally responsible work practices are followed and empowering teams to take responsibility for themselves, customers and assets.
Collaborate with other Engineers within Engineering to ensure consistency and teamwork.
Maintains awareness of customer requirements and customer satisfaction; ensuring that plans are designed and implemented on time to the customer and built to company specifications and standards.
Analyzes workload to ensure availability of resources to facilitate completion of engineering priorities, assignments and projects; this includes proper coordination of work activities with other departments, outside contractors, customers etc.
Able to work on cross-functional teams to resolve local and system wide issues.
Responsible for assisting with evaluation and development of new technology, equipment, systems, tools, standards and procedures.
Continuously looks to identify opportunities to improve and streamline processes.
Supports regulatory commitments involving local towns, state and federal regulatory agencies in accordance with current Eversource policies.
Responds to requests for engineering / technical assistance on Power Quality, Root Cause Analysis, Financial Planning, Project Management/Development and other departments.
Responsible for the safety of engineering staff, contractors and members of the public in relation to any project under his/her direction.
Provides coaching, feedback, development and training of field engineering staff, encourages continuous improvement of performance through teamwork.
Assesses training needs and helps develop training programs and monitors their effectiveness.
Has a clear understanding of the Company’s policies and tariff.
Responsible for team performance and employee reviews.
Select, train, coach, and develop direct reports to build self-motivated and effective teams.
Responsible for coordinating Damage Assessment, System Modeling or other assignments as required in support of storm events.
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.