Senior Student Conduct Coordinator

Job Details•Pomona, CA

3d•Onsite

About The Position

This role serves within the Division of Student Affairs at Cal Poly Pomona (CPP), supporting a diverse student population of approximately 30,000 students. The Senior Student Conduct Coordinator will work with the Director of Student Conduct & Integrity to address and adjudicate alleged violations of the Student Conduct Code and will lead all education and outreach initiatives from the Office of Student Conduct & Integrity.

Requirements

Bachelor's Degree - Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.
Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience.
A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.
Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge.
General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods.
Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.

Nice To Haves

Master's degree in higher education, student affairs, counseling, social work, or a related field.
Experience working with student conduct, disciplinary processes, case management, or related student services functions.
Demonstrated ability to manage complex and sensitive student situations using sound judgment and appropriate discretion.
Knowledge of advising, counseling, conflict resolution, and student development practices in an educational setting.
Experience developing and maintaining accurate and confidential case management records.
Strong written and verbal communication skills, including experience presenting to groups such as classrooms, workshops, or large audiences.
Knowledge of FERPA, privacy requirements, and other applicable laws, policies, and procedures related to student records and conduct.
Ability to work effectively both independently and collaboratively in a multidisciplinary environment.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Experience assessing programs, services, presentations, or learning outcomes and using findings to support recommendations.
Knowledge of university structures, policies, procedures, and student services operations.

Responsibilities

Adjudicates alleged violations of the Student Conduct Code in accordance with CSU and CPP policies and procedures with minimal supervision using an educational and transformative philosophy.
Independently manages caseload of alleged violations from inception through completion, ensuring compliance with timelines, due process, and policies.
Investigates alleged violations by students and/or student organizations, including taking the lead on investigations, as appropriate.
Assigns, assesses, and monitors sanctions within delegated authority. Suspension and expulsion sanctions require coordination with and co-signature by the Director.
Drafts, reviews, and sends relevant correspondence for assigned cases.
Maintains highly confidential student conduct files and procedures, including case notes following current state and federal guidelines, using Maxient (student conduct database).
Ensures student conduct records are properly maintained and organized following CSU policy.
Explains student conduct procedures to students, staff, faculty, and parents/guardians, as appropriate.
Reviews reports of conflict-based harms, including interpersonal and inter-group dynamics, student conduct matters, and academic integrity.
Meets with parties, primarily students and student organizations, that experience and cause harm to review conflict management options for a particular case and advise parties on those options.
Makes appropriate referrals to campus resources/partners based on the outcome of student meetings and investigations.
Participates in the assessment and evaluation of the overall business operations of Student Conduct & Integrity as well as the student conduct process.
Gathers information to address crisis situations and helps with response and coordination as appropriate.
Develops and assists with conflict resolution, mediation, restorative justice, and the de-escalation of disputes.
Develops and maintains positive working relationships with faculty, staff, and administration at the university in order to better serve students.
Creates, develops, and implements presentations, workshops, trainings, and sanctions to support the prevention and outreach efforts of Student Conduct and Integrity.
Facilitates programs that train, raise awareness, and provide other services for the campus community regarding conflict management/resolution, community expectations, mediation, restorative/transformative justice, de-escalation of disputes, and repair harm.
Partners with key campus partners related to conflict-based harms, including, but not limited to, faculty, staff, students, Athletics, Bronco Leadership Center, University Housing, University Village, The Current, Office of Equity and Compliance, University Police Department, etc.
Collaborates on the development and delivery of Hearing Officer training.
Assists the Office of Student Conduct and Integrity with educating students, faculty, staff, and community members about CSU and CPP policies and procedures.
Provides advice and guidance to students, staff, faculty, and parents/guardians regarding student conduct process and procedures while following applicable state and federal laws and regulations.
Provides consultation and support to faculty regarding academic dishonesty and non-academic misconduct concerns.
Conducts assessments of the effectiveness of presentations/workshops, resources, and trainings and makes appropriate recommendations.
Assists with the overall management and operations of Student Conduct & Integrity.
Collaborates with the Director on the design and delivery of work assignments for Student Assistants; delegates tasks as necessary to complete projects and meet deadlines.
Participates in Student Assistant recruitment, onboarding, and ongoing training.
Supports the Director with Student Assistant time-keeping; provides feedback as appropriate.
Provides back-up support, as/when needed, to other clusters within the Division of Student Affairs.
Represents and serves on selected department, division, and university committees.
Performs other duties as assigned.