Senior Strategic Program Manager

Hilton•McLean, VA

8h•$100,000 - $145,000•Onsite

About The Position

The Senior Strategic Program Manager plays a pivotal role in enabling Hilton's Marketing & Loyalty organization to operationalize high priority strategies into coordinated, measurable business outcomes. This role leads complex strategic programs that may include new launches, enterprise partnerships, Hilton Honors experiences, global marketing initiatives, and other business-critical priorities. Reporting to the Director, Global Marketing Strategy, Operations & Program Management, this role operates with broad influence, partnering closely with executive sponsors and leaders across Hilton's Marketing & Loyalty organization and the broader enterprise. In a highly matrixed global environment spanning functional teams, business units, trading brands, regions, and external partners, this role serves as a senior integrator from program definition through launch, stabilization, and transition. The Senior Strategic Program Manager brings structure to ambiguity, aligns stakeholders around shared outcomes and decisions, and establishes the governance and execution discipline required to deliver with speed, quality, and accountability.

Requirements

Seven (7) years of professional experience in strategic program management, business operations, strategy, consulting, marketing, loyalty, or a related discipline.
Four (4) years of experience leading complex, cross-functional programs from strategy through implementation in a large, global, matrixed organization.
Demonstrated expertise translating strategy into structured execution and measurable outcomes, with strong command of scope, schedule, governance, risk, issue, decision, and change management.
Experience synthesizing complex information into concise updates, decision points, trade-offs, and recommendations.
Exceptional stakeholder leadership and influence across functions, brands, regions, partners, and organizational levels.
Broad business and marketing acumen, with working knowledge of brand, loyalty and customer experience, partnerships, digital, media, analytics, technology, commercial functions, and regional activation.
Travel up to 5%.

Nice To Haves

Experience in hospitality, travel, consumer services, loyalty programs, new brand launches, or strategic partnerships.
Experience in management consulting, enterprise transformation, strategy execution, or a strategic program management office.
PMP, Agile, Prosci, or comparable program, project, or change management certification.
Experience understanding business cases, managing investment and resource assumptions, and connecting program delivery to business value.
Experience leading global programs and navigating regional or market-specific requirements, operating models, and stakeholder dynamics.
Demonstrated success building and scaling program governance, operating cadences, playbooks, or enterprise ways of working.
Fluency with modern program management and collaboration tools and the use of data to create transparency, accountability, and insight.
Experience applying AI tools and methodologies to improve planning, research, synthesis and productivity.

Responsibilities

Lead the end-to-end orchestration of complex, high-priority programs across Marketing & Loyalty and the broader enterprise, including new brand launches, strategic partnerships, Hilton Honors experiences, cross-regional initiatives, and other enterprise priorities.
Translate business strategy and leadership direction into clear program charters, objectives, scope, success measures, integrated roadmaps, and executable workplans.
Act as a senior integrator across brand, marketing, loyalty, partnerships, regional marketing, commercial, digital, creative, media, analytics, technology, finance and external partners.
Establish effective program governance, including roles and responsibilities, decision rights, workstream accountabilities, milestone plans, operating cadences, and escalation paths.
Manage critical paths, cross-workstream dependencies, resources, risks, issues, changes, and trade-offs; surface implications early and drive resolution.
Lead cross-functional working sessions, leadership reviews, steering committees, and launch-readiness forums that convert discussion into clear decisions, owners, and actions.
Balance enterprise objectives and standards with brand, regional, market, and partner needs, ensuring coordinated sequencing, localization, adoption, and execution readiness.
Identify systemic gaps in ways of working and lead improvements to program management processes, operating models, playbooks, tools, and collaboration practices.

Benefits

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to save for what's next
Hilton Annual Incentive (Bonus) Plan