Senior Ethics & Compliance Strategic Program Manager

ServiceNow • Boston, MA

2d

About The Position

ServiceNow is seeking a strategic, detail-oriented manager to lead the design, development, and implementation of innovative processes across its Ethics & Compliance function. The role focuses on transforming compliance controls, particularly in anti-bribery and anti-corruption (ABAC) and Export Compliance, through process optimization, technology enablement, and collaboration across teams. The manager will work with Ethics & Compliance subject matter experts to develop comprehensive solutions using ServiceNow and AI capabilities.

The position oversees compliance program initiatives from initial concept through deployment, develops multi-year roadmaps, and supports ongoing process improvement. It connects compliance experts with technical and business teams to create scalable workflows, automate processes, integrate compliance into business operations, and communicate progress and recommendations to leadership and stakeholders.

Requirements

• At least 7 years of project management experience, including demonstrated success managing complex, cross-functional initiatives.
• Foundational working knowledge of Code of Ethics and Compliance topics such as conflicts of interest, gifts and hospitality, anti-corruption/FCPA, Trade Compliance, and data privacy.
• Ability to partner across organizations and build consensus among diverse stakeholder groups.
• Experience with process design, business process optimization, or workflow automation.
• Ability to translate compliance and business requirements into technical solutions.
• Strong written and verbal communication skills, including the ability to explain complex compliance concepts to technical and non-technical audiences.
• Project management proficiency and familiarity with project management tools and methodologies.

Nice To Haves

• Experience with ServiceNow platform configuration and administration, or other enterprise compliance or workflow tools.
• Familiarity with AI applications in business process automation or compliance functions.
• Background in compliance, ethics, legal operations, or a related field.
• Project Management Professional (PMP) or similar certification.
• Experience implementing enterprise-wide compliance programs or initiatives.
• Knowledge of compliance frameworks and standards such as SOX, ISO, or industry-specific requirements.
• Strategic thinking and long-term planning capability.
• Problem-solving and analytical skills.
• Change management and stakeholder engagement skills.
• Technical acumen without necessarily being a technologist.
• Attention to detail combined with a big-picture perspective.
• Leadership and influence without direct authority.

Responsibilities

• Design and develop core Ethics & Compliance processes, translating compliance requirements into scalable, user-friendly workflows.
• Collaborate with Ethics & Compliance subject matter experts across multiple domains to understand challenges and opportunities, and connect technical teams with business stakeholders.
• Lead the automation and digitalization of compliance processes using ServiceNow tools, AI functionality, and other enterprise platforms.
• Develop and execute multi-year compliance program roadmaps aligned with organizational strategy and regulatory changes.
• Identify and facilitate integration opportunities between compliance processes and business operations, supporting adoption and sustainable implementation.
• Manage program initiatives from concept through deployment, ensuring timelines, scope, and quality standards are met.
• Monitor compliance processes, collect feedback, and implement iterative improvements.
• Communicate program status, milestones, and recommendations to Ethics & Compliance leadership and cross-functional stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed