Senior Ethics & Compliance Strategic Program Manager

ServiceNow • Boston, MA

4d

About The Position

ServiceNow seeks a strategic, detail-oriented Senior Ethics & Compliance Programs Manager to lead the design, development, and implementation of compliance processes across its Ethics & Compliance function. The role focuses on transforming compliance controls, particularly in anti-bribery and anti-corruption (ABAC) and export compliance, through process optimization, technology enablement, and cross-functional collaboration. The manager will work with Ethics & Compliance subject-matter experts to develop comprehensive compliance solutions using ServiceNow and AI capabilities.

The position includes creating scalable, user-friendly workflows; automating and digitizing processes; developing multi-year program roadmaps; and managing initiatives from concept through deployment. It also involves coordinating with technical teams, business stakeholders, and leadership, and continually improving processes through monitoring and feedback.

Requirements

• At least 7 years of project management experience, with demonstrated success managing complex, cross-functional initiatives.
• Foundational working knowledge of Code of Ethics and Compliance topics, including conflicts of interest, gifts and hospitality, anti-corruption/FCPA, trade compliance, data privacy, and related compliance domains.
• Ability to partner effectively across organizations and build consensus among diverse stakeholder groups.
• Experience with process design, business process optimization, or workflow automation.
• Ability to translate compliance and business requirements into technical solutions.
• Strong written and verbal communication skills, including the ability to explain complex compliance concepts to technical and non-technical audiences.
• Project management proficiency and familiarity with project management tools and methodologies.
• Strategic thinking and long-term planning capability.
• Problem-solving and analytical skills.
• Change management and stakeholder engagement skills.
• Technical acumen without necessarily being a technologist.
• Attention to detail combined with a big-picture perspective.
• Leadership and influence without direct authority.

Nice To Haves

• Experience with ServiceNow platform configuration and administration, or other enterprise compliance or workflow tools.
• Familiarity with AI applications in business process automation or compliance functions.
• Background in compliance, ethics, legal operations, or a related field.
• Project Management Professional (PMP) or similar certification.
• Experience implementing enterprise-wide compliance programs or initiatives.
• Knowledge of compliance frameworks and standards such as SOX, ISO, or industry-specific requirements.

Responsibilities

• Design and develop core Ethics & Compliance program processes, translating compliance requirements into scalable, user-friendly workflows that enhance organizational risk management.
• Collaborate with Ethics & Compliance subject-matter experts across multiple domains to understand challenges and opportunities and connect technical teams with business stakeholders.
• Lead automation and digitalization of compliance processes using ServiceNow tools, AI functionality, and other enterprise platforms to increase efficiency, reduce manual effort, and improve compliance visibility.
• Develop and execute multi-year compliance program roadmaps aligned with organizational strategy and regulatory evolution.
• Identify and facilitate integrations between compliance processes and business operations, connecting subject-matter experts with relevant teams to drive adoption and sustainable implementation.
• Manage end-to-end program initiatives from concept through deployment, ensuring timelines, scope, and quality standards are met.
• Support continuous improvement of compliance processes through monitoring, feedback collection, and iterative enhancements.
• Communicate program status, milestones, and recommendations to Ethics & Compliance leadership and cross-functional stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed