Specialist - Compliance & Ethics

United Airlines•Chicago, IL

3d•$66,500 - $86,616

About The Position

This position is part of the global Compliance and Ethics Office within United Airlines’ Legal department. It plans, coordinates, and executes activities supporting the compliance and ethics program. The role coordinates assigned initiatives, maintains schedules and governance records, works with data across company systems, and supports quality checks and process improvements. It also supports compliance technology platforms, third-party monitoring, compliance policy and awareness materials, investigations, and cross-functional backup processes under established procedures and direction.

Requirements

Bachelor's degree.
Minimum of three years in a coordinator role.
Commitment to compliance, ethics, and confidentiality.
Strong communication and interpersonal skills.
Strong organizational skills, ability to multitask, and attention to detail.
Strong project management skills.
Technological proficiency, including strong PowerPoint and Excel skills.
Demonstrated ability to work independently and as an effective team member.
Legally authorized to work in the United States for any employer without sponsorship.
Successful completion of an interview.
Reliable, punctual attendance is an essential function of the position.

Nice To Haves

Bachelor's degree in Business Administration, Accounting, Finance, Legal Studies, Information Systems, Data Analytics, Risk Management, Criminal Justice, or a related discipline.
Minimum of three years in a compliance and ethics or legal-related function.
Experience using Microsoft Power BI or similar data analytics and visualization tools to analyze compliance-related data, develop dashboards, monitor trends, and communicate actionable insights.
Familiarity with generative AI tools and prompt engineering techniques for research, reporting, communications, and process improvement while maintaining appropriate data privacy and confidentiality standards.
Proficiency in Portuguese or Spanish.

Responsibilities

Coordinate assigned Compliance and Ethics Office initiatives, including communications, training, and process-improvement activities.
Maintain schedules and status logs, track deliverables and dependencies, escalate risks or delays, and complete assigned work accurately and on time.
Extract, validate, cleanse, reconcile, analyze, and report data for assigned initiatives across company systems.
Apply established quality checks, summarize trends and data-quality issues, and recommend potential improvements for stakeholder review.
Maintain governance materials, standard operating procedures, and records.
Conduct scheduled quality checks, document gaps, and route issues and follow-up actions to appropriate stakeholders.
Support assigned compliance technology platforms by maintaining knowledge of system capabilities, configuration, integrations, and operating requirements.
Gather stakeholder needs, evaluate options within established standards and priorities, implement authorized changes or coordinate them with vendors, and support internal technology teams with access, integrations, troubleshooting, and issue resolution.
Document solutions, assist users, and escalate material risks, exceptions, or decisions requiring approval.
Perform third-party monitoring, information intake, initial triage, quality checks, and documentation of findings using established procedures and escalation criteria.
Support drafting and review workflows for compliance policies, guidance, and awareness materials.
Track timelines and approvals, coordinate subject-matter input, proofread materials, and publish approved content to the ECO intranet and other established communication channels.
Provide cross-functional backup for assigned ECO processes using current procedures, management-set priorities, and documented escalation paths.
Maintain process knowledge and documentation and perform backup duties accurately and on time.
Provide operational and administrative support for investigations and related compliance processes, including scheduling, documentation, and follow-up, under established procedures and direction.