Senior Strategic Caller

Corpay • Brentwood, TN

4d • Onsite

About The Position

Corpay is currently looking to hire a Senior Strategic Caller. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, you will support our client’s vendor base for B2B payments; simplifying the payment process and providing better control and visibility for our clients. This position is responsible for contacting vendors via phone to develop new vendor relationships for our clients and generate new revenue. Responsibilities also include fostering the client relationships sold and working closely with Vendor Enrollment management, as well as the Implementation and Sales teams, to develop plans to build or retire quota. You will report directly to the hiring manager and regularly collaborate with other team(s)/department(s).

Requirements

• High School Diploma or GED required
• 3+ years of high call volume experience
• Must be focused and detail-oriented, with the ability to handle multiple assignments promptly and effectively
• Must be able to manage time effectively and work independently without direct supervision
• Excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as, customer service skills are required
• Analytical and general math skills are required
• Ability to react quickly and decisively to resolve customer issues
• Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projects
• Relies on extensive experience and judgment to plan and accomplish goals
• Proficiency in the use of Microsoft Office product suite, including Excel and Outlook are essential

Nice To Haves

• Bachelor’s Degree is preferred
• 2-3+ years previous experience in inside sales/telesales or sales support preferred

Responsibilities

• Placing calls to Strategic vendors not currently participating in the program
• Maintaining vendor queue, appropriately prioritizing calls, retiring non-accepting vendors, and ensuring campaign completion within appropriate timelines
• Entering vendor and/or client data within designated databases and accurately noting vendor contact and acceptance information
• Discussing enrollment statistics with clients, sales, and/or project management
• Liaising between vendor and client; discussing payment issues or negotiating payment terms
• Circumventing vendor objections by proposing alternate payment options
• Handling inbound (80+) and outbound calls in a professional manner
• Utilizing multiple applications provided by Corpay in order to assist customers efficiently and in a timely manner
• Demonstrating effective oral and written communications with customers, department personnel, and management
• Proficiently in being able to cross-sell additional products and services
• Transferring calls to the appropriate department or staff
• Providing customers with accurate account information in a fast-paced environment
• Multi-tasking, listening, inputting data, probing, providing solutions, and navigating through various screens while applying basic customer satisfaction techniques
• Additional tasks assigned as determined by business needs

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED