Caller - Donor Operations

CRISTA Ministries•Shoreline, WA

20h•Onsite

About The Position

The Caller on the Donor Operations team is a part-time role responsible for making outbound calls to donors after radio fundraiser events to express appreciation for recent contributions. The caller will also gather prayer requests from donors and pray with them over the phone. The goal of this role is to strengthen the relationships donors have with CRISTA and provide positive personal experiences to donors.

Requirements

Belief that Jesus Christ is Lord and Savior.
Is a committed Christian who is dedicated to continued spiritual growth and development as evidenced through a growing personal walk with God (e.g. daily spiritual rhythms of prayer, fellowship, Bible study, etc.).
Prayerfully seeks God’s will in their own lives and in their ministry at CRISTA.
Engages our ministry including staff and colleagues through prayer, participation in spiritual practices, leading devotionals and other spiritual practices.
Affirms, aligns with and supports CRISTA’s Statement of Faith and Christian Community Representative Statement (CCC).
Conducts themselves in a manner which reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).
Demonstrates the values of a CRISTA leader.
High School or GED.
Previous customer service, call center, or donor relations experience
Experience in nonprofit and/or fundraising settings
Microsoft Suite (Excel, Word, Outlook)
Office 365 (Sharepoint)
Basic computer skills and familiarity with data entry
Using a smartphone to make outbound calls
Strong verbal communication and interpersonal skills
Comfortable speaking on the phone with a variety of audiences
Friendly, courteous, and empathetic demeanor
Ability to follow scripts while sounding natural and conversational
Strong attention to detail and accuracy in documentation
Ability to pass background checks relating to DSHS Secretary’s List of Crimes and Negative Actions. ( WAC 388-113 ).

Responsibilities

Make outbound phone calls to thank donors for recent contributions
Deliver a warm, professional, and personalized message aligned with organizational talking points
Leave voicemail messages when direct contact is not made, following approved scripts
Accurately document call outcomes, notes, and feedback in the tracking system
Answer basic questions about the ministry, event, or program, escalating complex inquiries as needed
Always represent the organization positively and professionally
Maintain confidentiality of donor and organizational information
Meet call volume, quality standards and timeline established by the team lead
Perform other duties as assigned
Conduct that reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).