Bingo Caller/ Runner FT

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

4d•Onsite

About The Position

The Bingo Caller/Runner is a full-time position responsible for two main roles. As the main caller, this individual handles equipment to professionally call out random bingo numbers and verify winners. As a Runner, this position sells Bingo paper and pull tabs accurately while maintaining a positive demeanor. Both roles involve providing information to guests about the Bingo games operated by Kickapoo Lucky Eagle Casino. The position ensures compliance with all applicable laws and regulations, maintains high standards of guest service, and participates in departmental goal setting. The role requires a positive, professional demeanor, attendance at team meetings, and demonstration of core values. Security of confidential information and completion of assigned training are also essential. The role involves monitoring compliance with federal currency transaction reporting requirements and maintaining relevant logs. Duties may be subject to change based on organizational needs.

Requirements

High School Diploma or GED.
Strong communication skills in English and Spanish both written and oral.
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with the General Manager, Directors, Managers, guests and all staff.
Ability to speak publicly in an adult setting.
Ability to work under pressure in a fast paced, stressful environment.
Ability to meet multiple deadlines and multi-task.
Ability to have strong critical thinking, analytical and guest service skills.
Must possess a positive attitude with strong organizational qualities.
Ability to add, subtract, multiply and divide in all units of measure.
Ability to define problems, collect data, establish facts and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
Ability to work effectively with individuals and demonstrate teamwork.
Ability to maintain confidentiality.
Ability to follow and comply with established Casino guest service programs.
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
Responsible to keep all documents current and valid at all times.
Must be able to provide authorization to work in the United States.
Must be at least 18 years of age.
Must have access to reliable transportation to commute to and from work.
Must comply with: KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
Must participate in tip reporting program.

Nice To Haves

Two years' of Bingo experience preferred.
Minimum three (3) months of cashier experience preferred.
Other language skills a plus.

Responsibilities

Call numbers as bingo balls are drawn.
Ensure the proper usage of the Bingo blower.
Ensure that all numbers of all games are recorded in the sequence called.
Announce bingo over the microphone after a player calls "Bingo" and verify bingo.
Ensure that all Bingo balls are present and accounted for at the beginning and end of each regular session and special games.
Balance Bingo Caller's report with the Paymaster at the end of each session.
Record jackpot information in the Bingo Caller's log at the end of each session.
Responsible for acquiring a jackpot amount and verifying all jackpot boards in the Bingo area.
Announce Bingo games in English and Spanish in the order they are scheduled.
Ensure that basic House Rules are publicly announced prior to the beginning of the regular session.
Responsible for verifying the Bingo winners by computer input of paper serial numbers or electronic verification of serial numbers.
Responsible for logging winner payout amounts to be verified with paymaster records.
Responsible for cash and other cash equivalents in assigned bank.
Assist new guests in playing Bingo games.
Participate as floor trainer for new team members.
Sell Bingo game cards and pull-tabs to Bingo guests.
Responsible for maintaining Bingo banks, pull tabs and Bingo paper.
Communicate with Bingo Caller to ensure proper game procedures are followed and winners are accurately processed.
Balance paper, pull tabs, and cash count at the end of shift.
Receive and verify cash bank with the Paymaster.
Receive and verify cash bank with the Bingo card room.
Responsible for returning all unsold games and cash to the specified location.
Verify winning cards when necessary: receive and verify Bingo payouts from the Bingo Paymaster and deliver cash winnings to guest.
Ensure compliance with applicable Tribal, Federal and other laws, gaming regulations and Kickapoo Lucky Eagle Casino Policies and Procedures.
Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
Participate in developing department goals, objectives and systems.
Ensure bingo players remain informed of upcoming events and changes pertaining to the Bingo program.
Must present a positive, professional demeanor and image at all times towards internal and external guests.
Attend and participate in all departmental team meetings.
Demonstrate and promote KLECH core values and MAD skills.
Manage and maintain security of confidential information entrusted to position.
Attend and satisfactorily complete all required training as assigned.
Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies.
Maintain accurate MTL, MIL, CTR and SAR as needed.
Perform other duties as assigned.