Senior Strategic Account Executive

Twilio

23h•$158,632 - $220,320•Remote

About The Position

This position is needed to support the management and growth of our business with Independent Software Vendors (ISVs) in North America. In this role, you will be directly responsible for the success of Twilio’s business in the Martech ISV segment in North America - supporting the development and growth of existing customers, as well as driving new business processes for prospective customers. Twilio supports some of the largest and fastest growing Martechs in the US and Canada, and the scale of use cases which are driven by these innovative customers is unsurpassed. Account Executives on the Martech ISV Sales team are: experts in the AI, messaging, voice, email, and data spaces and Twilio’s offerings; key members of our go-to-market teams in developing and optimizing business critical customer engagement use cases with Twilio solutions; and orchestrators of cross-functional engagements between customer and Twilio divisions as relationship owner and leader, with deep integration with product management, carrier relations, finance, and our go-to-market sales and services teams.

Requirements

5-8+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products or solutions for their customers.
Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
Analytical account development strategy based on using data to find opportunities and prove value
Demonstrated track record of managing business forecasts and financial models for 8-figure deals and annual revenue under management.
Entrepreneurial mindset with appetite to define process and build programs.
Record of delivering market driven results, especially to scale and enterprise customers
Excellent verbal and written communication skills (English)
Bachelor’s Degree or equivalent years of experience

Nice To Haves

Builder mindset with demonstrated ability to align technical potential with successful sales outcomes. Previous experience in technical engineering disciplines, especially Sales engineering or FDE preferred.
Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms
Domain expertise from a highly quantitative industry such as advertising optimization, investment banking, security or commodity trading especially in non-standard segments
Software, SaaS, CPaas or PaaS experience
Demonstrable fluency in using AI for personal efficiency or wide problem analysis.

Responsibilities

Cultivate the continued growth of key use cases by our strategic Martech ISV customers on the Twilio platform, especially in our messaging and email products.
Own highly analytical and consultative sales cycles to retain business in competitive vendor sourcing cycles, expanding business into new use cases, and winning new Martech ISV customers to the Twilio platform
Partner cross functionally with services, product, and finance to develop and execute long range account plans.
Act as the voice of the customer to Twilio’s product, finance, and carrier relations teams.
Be an active expert in the AI, data, and communications spaces - staying abreast of key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization.
Ensure Twilio delivers an exceptional level of customer experience cross-functionally, managing critical escalations and designing account support strategies for maximum customer satisfaction and retention.
Deliver strategic outcomes in long term, high stakes negotiations which effectively capture long term growth for both Twilio and the customer.