Senior Stakeholder Relationship Tax Consultant

Internal Revenue Service•Charlotte, NC

16d

About The Position

This position is with Taxpayer Services, Customer Assistance, Relationship and Education (CARE), SPEC Area 1, Territory 103, in Columbia, South Carolina. The role develops and implements marketing and communication strategies to inform and educate taxpayers, customers, partners, and other stakeholders about IRS programs and services. It uses taxpayer financial information and collaboration with leveraged partners to recommend alternatives for filing and paying federal taxes, and it addresses tax liability issues and related inquiries. The consultant coordinates with local, area, and headquarters offices and with functions such as Compliance, Electronic Tax Administration, and Communication and Liaison. The role supports product development; creates and distributes communications and promotional materials; evaluates the effectiveness of marketing activities; and identifies stakeholder or systemic issues that may require teams or task forces. The position may require travel one to five days per month. The tour of duty is a day shift, Monday through Friday, 8:00 a.m. to 4:30 p.m., 40 hours per week. Staggered work hours or an alternative work schedule may be available. Telework eligibility does not guarantee telework.

Requirements

One year of specialized experience equivalent in difficulty and responsibility to the GS-11 level.
Experience developing and promoting materials for customers or internal or external stakeholders through planning and implementing marketing and communication plans.
Experience with marketing principles and techniques used to plan, coordinate, and execute marketing plans and programs.
Experience with promotional methods and media choices.
Experience developing leveraged partnerships.
Experience using written and oral communication to deliver presentations and produce written materials.
Current civilian federal employees must meet the applicable 90-day time-after-competitive-appointment requirement by the announcement closing or applicable cutoff date.
Applicants for grades above GS-05 must meet time-in-grade requirements; one year (52 weeks) at the next lower grade is required for the grade sought.
Obtain and use a government-issued charge card for business-related travel.
May be required to travel one to five days per month.

Responsibilities

Develop, recommend, and implement marketing plans, including targeted messages, information dissemination methods, and communication channels.
Develop research-driven marketing strategies for agency programs, products, and messages.
Work with leveraged partners to review and analyze taxpayers’ financial information and recommend alternatives for filing and paying federal taxes.
Review tax liability issues and data; identify and address potential tax issues; investigate inquiries; evaluate possible courses of action; and develop marketing plans and products.
Collaborate with partners and others to assess the effectiveness of local marketing efforts.
Provide management and partners with feedback and recommendations about marketing events, program effectiveness, and additional product or communication needs.
Coordinate planning and resolution of issues involving marketing and promotional ideas.
Coordinate with area and headquarters offices on marketing program development and implementation.
Support product development.
Coordinate with Compliance, Electronic Tax Administration, Communication and Liaison, and other functions to publicize IRS programs and promote organizational effectiveness.
Create and disseminate news releases, newsletters, flyers, bulletins, media events, web pages, product lines, and other marketing promotions.
Maintain expertise with multimedia communication tools to effectively disseminate corporate messages and help partners promote voluntary compliance.
Identify the need for teams or task forces to address systemic or stakeholder issues, and participate in, facilitate, or lead teams or task forces developing internal plans and strategies.