Senior/Staff Product Designer

Charlie Health • New York, NY

5h • $190,000 - $250,000 • Hybrid

About The Position

Charlie Health is seeking a Staff Product Designer for its Client Experience team, which builds connected tools for therapists, group facilitators, and operational teams. The role owns the experience across the Provider domain, connecting personas, products, and operations into a cohesive and scalable system. The designer will act as a strategist, experience architect, and discovery leader, partnering across product, engineering, clinical, and operations teams to shape and deliver the Client Experience vision.

The role leads work end to end, from discovery and problem definition through experience architecture, specifications, prototyping, and launch. It includes building production-quality experiences through an AI-native design pipeline, applying judgment to determine where AI is appropriate, and establishing reusable patterns, tools, and standards. The designer will also mentor teammates, strengthen design practices and team culture, and deliver high-quality work amid ambitious timelines, operational constraints, and incomplete information.

This position requires working four days per week in Charlie Health’s NYC office in the Flatiron District. The role is full-time and exempt. Target base compensation is $190,000–$250,000 per year at the commencement of employment, with the final amount determined individually. Depending on the position, total compensation may also include stock options and other company-sponsored benefits.

Requirements

• At least 7 years of product design experience for technology or software products, preferably in health technology, telehealth, or complex operational/workflow domains.
• Track record of owning large, ambiguous, multi-persona problem spaces and connecting experiences across products and surfaces.
• Experience envisioning and delivering 0-to-1 experiences, with examples of vision work shaping organizational decisions.
• Systems-thinking ability and demonstrated experience architecture skills, including designing the structure of an experience rather than only its surfaces.
• Fluency using AI tools across research, prototyping, and production.
• Ability to ship working prototypes or code as a primary design output, with sound judgment about when and how to use tools.
• Deep qualitative and quantitative research fluency and a clear point of view on how insight supports vision.
• Strong communication and storytelling skills, including using evidence to drive decisions and align skeptical or constrained stakeholders.
• Initiative, ownership, and comfort filling gaps and making decisions amid ambiguity and incomplete information.
• Experience contributing to token-based design systems and mentoring designers.
• Curiosity, adaptability, drive, and a growth mindset; enthusiasm for a design practice that is actively reinventing itself.
• Ability to work four days per week in the NYC office in the Flatiron District.

Nice To Haves

• Experience designing healthcare products, EHRs, or multi-sided platforms.
• Front-end development skills in React or TypeScript, or meaningful experience collaborating closely with design technologists.

Responsibilities

• Own the experience across the Provider domain, spanning therapists, group facilitators, and clinical operations, and connect it into one coherent experience.
• Advocate for and evolve the Client Experience vision, aligning engineering, product, clinical, and operations leadership, often without formal authority.
• Lead work end to end, including discovery, problem definition, experience architecture, specification authorship, and delivery through launch.
• Build designs into working, production-quality experiences through prototyping, hardening, and component management in the AI-native pipeline.
• Define which problems are worth solving, set quality standards, and determine when to use AI and when not to.
• Lead research to uncover user needs, workflow realities, and product opportunities in a clinically regulated, operations-heavy environment.
• Create reusable patterns, skills, tools, and standards that measurably improve team velocity and quality.
• Refine problem statements, mentor designers, and raise the team’s craft and judgment through candid feedback.
• Navigate ambitious timelines, operational stakeholders, and incomplete information while producing vision-level work.
• Contribute to internal design practices, ways of working, and team culture as the organization develops its AI-native design approach.

Benefits

• Comprehensive benefits for full-time, exempt employees.
• Depending on the position, compensation may include stock options and other Charlie Health-sponsored benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed