Senior Staff Analyst

City of Houston•Houston, TX

8d•Onsite

About The Position

The Senior Staff Analyst works within the Office of the Chief of Staff at Houston Public Works to improve internal operations. The position evaluates workflows, investigates operational challenges, collaborates across teams to implement improvements, and develops data-driven insights and dashboards to support leadership decisions. It also develops and maintains process documentation and workflow guidance so procedures reflect current practices, regulatory requirements, and organizational priorities. The role requires strong analytical skills, sound judgment, effective communication, and the ability to work with frontline staff and senior leaders. The position is based at 611 Walker St, Houston, Texas, in an essentially normal office environment. The role is physically comfortable, with discretion about walking and standing. It is designated as a Department of Public Works Emergency Management position at the Tier II level.

Requirements

Bachelor's degree in Business Administration, Public Administration, or a field directly related to the work.
Five years of professional administrative, financial, or analytical experience related to the work.
Strong data extraction, integration, and analysis skills.
Ability to develop dashboards using Power BI, Excel, and related analytics tools.
Advanced workflow mapping, process analysis, and organizational problem-solving skills.
Knowledge of continuous-improvement methodologies, including Lean, PDCA, Kaizen, and Six Sigma concepts.
Ability to interpret and apply policies, procedures, and operational guidelines.
Excellent written and verbal communication skills, including executive-level reporting.
Ability to manage multiple complex assignments independently.
Strong judgment and ability to handle sensitive or confidential information.
Skill in facilitating cross-functional collaboration and building consensus.
Graduate degrees related to the work may substitute for the experience requirement on a year-for-year basis.
Professional experience related to the work may substitute for the education requirement on a year-for-year basis.
No license requirements.

Nice To Haves

Hands-on experience conducting workflow investigations, process mapping, and root-cause analysis for internal operations.
Ability to design future-state workflows, including decision points, controls, and handoff structures.
Experience applying continuous-improvement methodologies to internal processes.
Ability to extract, transform, and analyze data from varied systems or datasets.
Proficiency in building dashboards and visualizations; Power BI is strongly preferred.
Experience guiding departments through workflow redesign, process documentation development, and implementation support.
Ability to lead cross-functional working groups and facilitate improvement workshops.
Exposure to change management practices such as readiness assessments, communication planning, and adoption tracking.
Ability to translate operational needs into clear processes and well-structured SOPs.
Experience supporting internal operations within large, complex organizations.
Understanding of policy interpretation, compliance requirements, and operational governance.
Strong critical thinking and ability to address complex internal workflow challenges.
Eligible veteran applicants may receive preference if they possess the necessary qualifications, are among the most qualified candidates, and meet the stated conditions.

Responsibilities

Investigate internal operational issues and evaluate workflows to identify inefficiencies, bottlenecks, risks, and improvement opportunities.
Conduct detailed process mapping, workflow assessments, root-cause analyses, process walkthroughs, and gemba-style observations for medium- to high-complexity operations.
Review current workflows and design future-state workflows that improve efficiency, consistency, and compliance.
Apply continuous-improvement methodologies, including Lean concepts, PDCA, Kaizen, and Six Sigma principles, to develop sustainable solutions.
Extract, integrate, and analyze operational and performance data from multiple sources.
Build and maintain dashboards, visualizations, and analytical reports using Power BI, Excel, and other tools.
Interpret qualitative and quantitative data to identify trends and support recommendations.
Prepare executive-ready presentations, reports, and briefing materials for leadership.
Collaborate with Service Lines and City departments to implement redesigned internal workflows.
Facilitate cross-functional workshops, process walkthroughs, and working groups to build consensus around improvements.
Translate improved workflows into clear, accurate, standardized SOPs in partnership with subject matter experts.
Ensure process documentation reflects updated operational practices and organizational or compliance requirements.
Partner with HPW Service Lines and City of Houston departments to align workflows and resolve cross-functional issues.
Represent the Chief of Staff Office in meetings, provide updates, and communicate recommendations professionally.
Gather operational information, prepare responses, and support documentation or correspondence as needed.
Lead or support strategic initiatives and special assignments focused on continuous improvement and organizational effectiveness.
Conduct research, compile data, and develop recommendations for senior leadership.
Manage confidential information with discretion and professionalism.