Senior Staff Analyst
About The Position
The Senior Staff Analyst provides senior-level analytical and program support for Solid Waste Management’s workforce training, standard operating procedures (SOPs), and process improvement efforts. Reporting to the Senior Assistant Director of Business Operations and Performance, the position develops and maintains training programs and SOPs to support consistent work across Collection Operations, Fleet, Assets and Facilities, and Customer Experience. The analyst also evaluates operations and recommends improvements that support reliable service. Solid Waste Management provides solid waste services to Houston residents through the collection, disposal, and recycling of discarded material in a safe, efficient, environmentally sound, and cost-effective manner. The position is based at 611 Walker and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m.; workdays and hours are subject to change. The work is performed in a normal office environment, and the position is physically comfortable, with discretion about walking and standing. It requires the ability to make simple gross motor responses within large tolerances.
Requirements
- Bachelor’s degree in Business Administration, Public Administration, or a field directly related to the work.
- Five years of professional administrative, financial, or analytical experience related to the work.
- Professional experience related to the work may substitute for the education requirement on a year-for-year basis.
- Graduate degrees related to the work may substitute for the experience requirement on a year-for-year basis.
Nice To Haves
- Experience in Resource Management is preferred.
- Intermediate-level or higher proficiency with the Microsoft Office Suite is a plus.
Responsibilities
- Develop, coordinate, and evaluate employee training programs, including driver training, CDL development, new employee onboarding, SOP training, routing software training, and refresher training.
- Conduct training needs assessments with operational divisions and recommend training based on performance data and operational needs.
- Maintain training records and certification tracking, monitor workforce readiness, and support safety training and program administration in coordination with operational divisions.
- Develop, revise, and maintain SOPs and policy and procedure manuals in collaboration with operational divisions.
- Maintain SOP document control, including version tracking, review cycles, and distribution.
- Coordinate with Collection Operations, Fleet, Assets and Facilities, and Customer Experience to keep SOPs and training consistent across service areas.
- Evaluate workflows and operations and develop recommendations to improve efficiency, consistency, and service reliability.
- Compile and analyze data, prepare reports, and interpret results to identify improvement opportunities and training needs.
- Participate in the design and implementation of new or redesigned processes, systems, and tools to support continuous improvement.
- Work with division leadership to resolve complex process and coordination issues across divisions.
- Complete special projects and research assigned by the Senior Assistant Director.
- Prepare reports, presentations, and recommendations for leadership.
- Represent the Senior Assistant Director at meetings and with other City departments as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
