Senior SRE Engineer - San Francisco

Plaud•San Francisco, CA

4d•Hybrid

About The Position

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think. Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.

Requirements

8+ years in SRE, Infra, or Platform Engineering roles
Strong experience with cloud platforms (AWS/GCP/Azure)
Hands-on with Kubernetes and distributed systems
Experience in on-call rotation and incident management
Proficient in at least one programming language (Go, Python, Java)

Nice To Haves

Experience supporting AI/ML or data-intensive platforms
Knowledge of SLO/SLA frameworks
Experience in fast-growing or global products
Exposure to multi-region systems
Strong written and verbal communication

Responsibilities

Ensure reliability and performance of Plaud.ai’s AI products at scale
Design and operate highly available, scalable cloud-native systems for AI workloads
Own production reliability, incident response, and on-call practices
Build observability (metrics, logs, tracing) and reliability automation
Define and manage SLOs, SLIs, and error budgets with engineering teams
Drive postmortems and reliability improvements across the platform
Lead incident response and continuous reliability improvement
Partner with product and engineering teams on reliability design
Improve observability and operational maturity

Benefits

Employee Stock Ownership Plan (ESOP)
Top-tier medical, dental, and vision insurance for employees and dependents, supported by a generous employer subsidy
401(k) retirement plan with company matching for full-time employees
Unlimited PTO
13 paid holidays
12 weeks of fully paid parental leave for all parents
Hybrid work model with a minimum of three in-office days per week
Access to high-quality office snacks, drinks, and equipment
Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems
Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires
Annual company offsites, team events