Senior Specialist, Workshop Facilitation

CompTIA Human Resources•Downers Grove, IL

4d•$69,000 - $79,500•Hybrid

About The Position

CompTIA is a leading voice and advocate for the $5 trillion global information technology ecosystem and the estimated 75 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world’s economy. Through education, training, certifications, philanthropy and market research, CompTIA promotes industry growth, the development of a highly skilled workforce and a commitment to creating an environment where innovation happens, and the opportunities and benefits made possible through technology are available to all. This role focuses on facilitating subject matter expert (SME) workshops for CompTIA certification and exam development, training and guiding SMEs in exam development best practices in group workshop settings, and preparing for and managing workshops to meet development goals. The candidate must be in the Chicago area and willing to come into our Downers Grove office 50% of the time to help facilitate workshops. The other 50% of the time can be remote.

Requirements

Ability to facilitate complex, goal-driven workshops with subject matter experts, including leading both large and small group discussions to productive outcomes.
Strong facilitation and instructional skills, with the ability to train adult learners on exam development concepts, processes, and best practices in a workshop setting.
Demonstrated ability to engage and manage diverse SME groups, build rapport, and maintain participation while keeping workshops focused on defined goals.
Working knowledge of certification or assessment development best practices, including job task analysis, item writing, and standard-setting activities.
Ability to provide clear, constructive, real-time feedback to SMEs to improve technical writing quality and adherence to development standards.
Strong organizational skills, with the ability to prepare, manage, and maintain accurate workshop documentation before, during, and after workshops.
Ability to track progress against workshop deliverables and adjust facilitation approaches as needed to ensure development goals are met.
Demonstrated ability to follow and reinforce confidentiality, accreditation requirements, and organizational standards, and ensure SME adherence during workshops.
Proficiency with item development or content management systems used to write, review, and track exam content and support workshop planning and execution.
Strong collaboration and communication skills, with the ability to work cross-functionally with exam development, psychometric, and editorial partners and contribute facilitation expertise to project planning.
3+ years of direct experience in related field

Nice To Haves

Degree preferred but not required for the role

Responsibilities

Facilitate on-site and some virtual exam development subject matter expert (SME) workshops, including job task analysis, item writing, and standard-setting workshops.
Prepare workshop documentation ahead of and during workshops, and manage logistics before, during, and after workshops.
Maintain SME rapport and continued engagement with the process.
Utilize the item development database (i.e. Exam Developer) for workshop planning and facilitation.
Work with the Senior Manager, Workshop Facilitation to determine workshop schedules, approaches, and resource needs.
Create, update, and manage workshop materials, schedules, tracking documents, and communications using Microsoft Office tools to support effective workshop execution and reporting.
Attend and support multiple SME dinners each quarter, serving as a representation of the exam development team to build relationships, encourage engagement, and support ongoing SME collaboration.
Support workshop follow-up activities by coordinating post-workshop communications, organizing completed documentation, and ensuring required materials are finalized and shared with appropriate team members.