Senior Specialist, Sales Operations
About The Position
The Senior Specialist, Sales Operations sits within the sales team and manages all activities following the close of a sale, serving as the primary liaison between customers and the operations team to ensure smooth execution and delivery. This role is responsible for owning operational execution across the Wholesale channel, ensuring orders flow efficiently from customer agreement through fulfillment, identifying operational risks and proactively developing mitigation plans, and serving as the primary operational partner to Sales leadership. The role also involves establishing clear ownership of execution tasks across support teams, consolidating channel forecasts and coordinating with Demand Planning, monitoring sales performance versus forecast, and partnering with Supply Chain to ensure inventory supports channel needs. Additionally, the Senior Specialist will own governance of item setup processes, ensure pricing accuracy, establish standard workflows for product launches, improve data accuracy across systems, and develop SOPs to standardize channel execution processes. The role requires ensuring new programs and customers are operationally ready prior to launch, coordinating cross-functional readiness for seasonal programs, identifying execution gaps and driving resolution, improving internal coordination between Sales, Operations, and Planning teams, and establishing operational timelines and accountability for channel initiatives. Finally, the Senior Specialist will own the resolution of operational execution issues impacting customers, identify root causes of recurring issues and implement corrective actions, and serve as an escalation point for channel execution issues. This position also involves cross-functional leadership, partnering with Sales, Product Development, Finance, IT, and Operations teams.
Requirements
- 5 years’ experience in Sales Operations, Channel Operations, Supply Chain coordination, or Commercial Operations
- Strong process improvement and operational problem-solving skills
- Strong cross-functional leadership experience
- Strong analytical capabilities and attention to detail
- Experience working with ERP systems (D365 preferred)
- Strong Excel and data analysis skills
- Excellent organizational and communication skills
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Must be able to complete the “essential job functions” with “reasonable accommodations” and meet all the mandatory qualifications under the ADA guidelines.
- Must be able to lift and carry up to 25 lbs.
- Must be able to perform essential physical activities such as lifting, climbing, standing, stooping, or typing.
- Must be able to talk, listen, and speak clearly on the telephone.
Nice To Haves
- Experience supporting CPG, wholesale, eCommerce, or retail sales organizations preferred
Responsibilities
- Own operational execution across the Wholesale channel
- Ensure orders flow efficiently from customer agreement through fulfillment
- Identify operational risks and proactively develop mitigation plans
- Serve as primary operational partner to Sales leadership
- Establish clear ownership of execution tasks across support teams
- Consolidate channel forecasts and coordinate with Demand Planning
- Monitor sales performance versus forecast and identify risks
- Partner with Supply Chain to ensure inventory supports channel needs
- Identify inventory risks related to customer programs and seasonal demand
- Improve forecast accuracy through structured processes and reporting
- Own governance of item setup processes across customer and partner systems
- Ensure pricing accuracy across channels in coordination with Finance and IT
- Establish standard workflows for product launches and assortment updates
- Improve data accuracy across systems impacting channel execution
- Develop SOPs to standardize channel execution processes
- Ensure new programs and customers are operationally ready prior to launch
- Coordinate cross-functional readiness for seasonal programs
- Identify execution gaps and drive resolution
- Improve internal coordination between Sales, Operations, and Planning teams
- Establish operational timelines and accountability for channel initiatives
- Own resolution of operational execution issues impacting customers
- Identify root causes of recurring issues and implement corrective actions
- Partner with internal teams to resolve pricing, inventory, or fulfillment challenges
- Serve as an escalation point for channel execution issues
- Partner with Sales to ensure operational alignment for customer programs
- Collaborate with Product Development on operational requirements for new items
- Work with Finance on pricing governance and deductions processes
- Partner with IT on systems impacting channel execution
- Work with Operations teams to support accurate fulfillment execution
Benefits
- Medical, dental, and vision insurance
- Employer-paid life insurance
- Short-term and long-term disability coverage
- 401(k) retirement plan with company match
- Paid time off (vacation, sick time, and holidays)
- Flexible/hybrid work schedule
- Employee assistance program (EAP)
- Paid parental leave
- Employee discounts and perks
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
