Senior Sales Operations Specialist

Global Payments Inc.•Atlanta, GA

8d•Hybrid

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role The Senior Sales Operations Specialist plays a central role in keeping the Global Payment’s Software division sales organization running efficiently and effectively. This position supports the Director of Sales Operations with the operational infrastructure that supports the sales team, by improving visibility into performance, strengthening processes, and maintaining the operational systems that support revenue growth. The role requires a mix of analytical thinking, process discipline, and strong communication. The ideal candidate enjoys building structure, solving problems, and adapting to changing business needs.

Requirements

Bachelor's Degree
Relevant Experience or Degree in: No degree Specified
Typically, Minimum 6 Years Relevant Exp
Related Experience
Expertise in BI tools such as Power BI or Tableau
Familiarity with CRM platforms (e.g., Salesforce) and common sales tools
Candidates must be legally authorized to work for any employer in the United States on a full-time basis without the need for current or future immigration sponsorship.

Nice To Haves

Typically, Minimum 8+ Years Relevant Exp
Previous experience in the software and SaaS industry

Responsibilities

Develops, maintains, and continuously improves sales reporting and analytics, providing regular pipeline updates, deal activity summaries, and trend analyses for the sales team and leadership based on data such as Salesforce or Gong.
Utilizes BI tools such as PowerBI to display and translate data into clear, actionable insights for multiple audience levels.
Develops a thorough understanding of current sales workflows and end-to-end operational processes.
Proactively identifies inefficiencies, proposes improvements, and owns the documentation of standard operating procedures, playbooks, and process guides to ensure consistency and scalability.
Serves as the primary coordinator for client requests across cross-functional organizations including Client Assurance, Legal and others.
Manages the sales team's technology stack, including Salesforce, Gong, Docusign, Vidyard, and others.
Maintains a working knowledge of each tool's capabilities, supports team adoption, and evaluates new tools as business needs evolve.
Assists in preparing materials and reports for internal stakeholders and leadership.
Communicates pipeline updates and operational changes to appropriate parties in a timely manner.
Serves as a reliable operational resource by staying current on products, systems, and evolving business needs.