Senior Specialist Retail Operations

PUMA•Boston, MA

1d•Onsite

About The Position

The Senior Specialist Retail Operations role at PUMA involves leading the daily management, optimization, and troubleshooting of core retail systems such as UKG Kronos Dimensions, SharePoint, and POS platforms to ensure seamless store operations. This position drives continuous improvement by identifying system inefficiencies, implementing process enhancements, and collaborating with cross-functional teams for updates and integrations. Key responsibilities include developing and maintaining comprehensive training materials, standardizing communication between corporate and field organizations, and managing retail supplies to meet budget and store needs. The specialist will also oversee all Direct-to-Consumer (DTC) Store Operations policies, procedures, and controls to ensure business objectives, efficiency, and legal compliance. Additionally, the role involves strategically planning and maintaining PNA DTC Store Operations Calendars, managing contests and awards for field teams, and supporting various retail initiatives and projects, including those related to meetings, timekeeping, gift cards, and customer service. PUMA is a global sports company that emphasizes speed and spirit, supporting over 21,000 employees across 120+ countries, and is committed to pushing innovation in sport and culture.

Requirements

Excellent verbal and written communication skills including English at a business level
Team player with strong problem-solving skills with a proactive, solution-oriented mindset with a willingness to ask questions and seek guidance
Ability to manage multiple priorities in a fast-paced retail environment
Ability to quickly learn and adapt to new technologies and systems
Strong organizational, time management, and project management skills
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint)

Nice To Haves

Additional language fluency
Previous retail experience

Responsibilities

Lead the daily management, optimization, and troubleshooting of core retail systems including but not limited to, UKG Kronos Dimensions, SharePoint, and POS platforms to ensure seamless store operations.
Drive continuous improvement by identifying system inefficiencies, implementing process enhancements, and partnering with cross-functional teams to support updates and integrations.
Develop, maintain, and update comprehensive training materials and tools, enabling consistent adoption, improved user proficiency, and alignment with operational best practices across all retail locations.
Continuously develop and maintain a standardized communication process between corporate and field organization.
Manage all communications to ensure timely, efficient, and consistent flow of information.
Ensure all shared information remains updated and relevant.
Strategically plan and manage retail supplies to achieve budget and meet store needs, inclusive of but not limited to operational supplies, shopping bags, replenishment of marketing, and store opening supplies.
Manage all DTC Store Operations policies, procedures and controls to ensure necessary business practices are relevant to achieving business objectives, increasing efficiency, and ensuring legal compliance with local laws.
Develop, strategically plan and maintain PNA DTC Store Operations Calendars to manage timely and accurate achievement of critical deliverables needed by cross-functional departments to the field.
Manage contests and awards for the DTC store field teams inclusive of reporting, prizing, budgets, and communication.
Perform several broadly defined tasks to support the timely completion and communication of retail initiatives. projects ranging in scale that may impact systems/services for the DTC organization which include meetings, time keeping, gift cards, customer service, and other projects/systems that may arise.