Retail Operations Specialist

Tapestry•New York, NY

2d•Onsite

About The Position

Support the Retail Operations team as it relates to store labor and staffing, reporting, store supply procurement and other ad-hoc workstreams. The successful individual will leverage their proficiency in Retail Operations to own various weekly reports for stores, field leaders and corporate partners around payroll and labor usage. They will use findings from reporting to craft and implement strategic decisions related to labor modeling and staffing decisions, maintain a tracking tool for store labor planning, and own target management and labor and planning tool (StoreForce). This role will also create ad-hoc reports as needed, tailoring format and content based on audience, manage monthly bonus program payouts and reporting, and create and maintain policy and procedure documents for stores and field leaders. Additionally, the specialist will develop and conduct trainings for field teams around payroll usage, scheduling and StoreForce best practices, serve as the primary point of contact between store teams and supply vendors, and manage PO creation and invoice processing for all store supply categories. The role involves proactively identifying opportunities for process change or efficiencies, supporting other Retail Operations projects, providing on-site support for annual Store Leader conference and other meetings, and monitoring email periodically after hours to react to urgent business needs.

Requirements

Excellent communication skills, both verbal and written, with excellent interpersonal skills.
Ability to work cross functionally.
Ability to prioritize workload and multi-task.
Strong understanding of all windows based office programs (Excel, Outlook, Word, PowerPoint).
Must be highly proficient in Excel with a strong understanding of all windows-based office programs.
Minimum 2+ years’ experience in luxury goods or a comparable retail environment with a focus on Retail Operations, Retail Payroll, Scheduling and Labor Modeling.
An equivalent combination of education and relevant experience.

Responsibilities

Own various weekly reports for stores, field leaders and corporate partners around payroll and labor usage.
Use findings from reporting to craft and implement strategic decisions related to labor modeling and staffing decisions.
Maintain a tracking tool for store labor planning.
Own target management and labor and planning tool (StoreForce).
Create ad-hoc reports as needed, tailoring format and content based on audience.
Manage monthly bonus program payouts and reporting.
Create and maintain policy and procedure documents for stores and field leaders.
Develop and conduct trainings for field teams around payroll usage, scheduling and StoreForce best practices.
Serve as primary point of contact between store teams and supply vendors – facilitating escalations and troubleshooting to ensure timely resolutions.
Manage PO creation and invoice processing for all store supply categories, and other areas of the business as needed.
Proactively identify opportunities for process change or efficiencies, work strategically to develop new ways of working to drive the business forward.
Support other Retail Operations projects as needed.
Provide on-site support for annual Store Leader conference and other meetings throughout the year.
Monitor email periodically after hours, including nights and weekends to react to any urgent business needs.